Position Summary
The Senior Manager, Operations Strategy and Data Analysis reports to the Director, Operations Strategy and Engineering and is responsible for JetBlue’s overall operations analytics strategy to deliver credible insight, predictive modelling, and informed recommendations for both long-term planning and “day-of” operations. A key role of the team is to support a balance of operability and profitability in the development of JetBlue’s flight schedule and operational resources. The Senior Manager is the primary point of contact across senior company leadership with respect to on-time performance analysis.
The Senior Manager oversees corporate data, operations analysis, regulatory reporting, dashboard development and competitive strategy in support of corporate initiatives and operations leadership decision-making. The Senior Manager also enjoys interacting daily with people at different levels in the organization, influencing others without authority and is an effective leader whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.
Essential Responsibilities
- Communicate a unified story concerning the status of our operation and underlying drivers of performance
- Conduct strategic as well as operational reliability impact analysis in support of corporate initiatives
- Investigate and determine root causes of operational events and failures
- Produce briefings for Senior Leadership and Board of Directors on a weekly, monthly and quarterly basis
- Analyze proposed and current flight schedules to highlight operations reliability risks and propose mitigating strategies
- Forecast operational performance metrics used for goal setting, financial and resource planning, and long-range models
- Support the Commercial, Finance and People Teams with requested data and analysis for decision making
- Review and assess regulatory data/reporting policy creation and revisions
- Prepare regulatory reports and data files per government requirement to ensure corporate consistency and data integrity
- Take a significant role in the development of crewmembers to support their engagement, growth, goal achievement
- All other duties as assigned