Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• As a Specialist II in Employee Receivables, you’ll engage with fellow team members (active, retired, and termed) promptly and professionally over the phone, resolving their inquiries and concerns. You will also assist with managing collection efforts for Employee Receivables team when necessary.
• This role is a part of the Accounts Receivables team within the Finance group
  

• ​Handle incoming and outgoing calls regarding Salary Overpayments.
• Exhibit professionalism for servicing accounts and represent the Company in a professional manner.
• Provide excellent customer service, answer questions and inquiries.
• Strong phone and verbal communication skills including active listening.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Monitor accounts to identify overdue invoice.
• Ability to analyze and resolve invoice and payment discrepancies.
• Update account status records and assist with collection efforts.
• Collaborate with others on the team involved with collection of accounts.
• Collaborate with leadership to meet individual goals and team targets.

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

• 1-2 years’ Accounts Receivable or Collection Specialist experience is preferred.

Skills, Licenses & Certification

• Experience in SAP F1/ability to learn accounting system.
• Working knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Ability to handle challenging calls, diffuse situations and provide solution.
• Knowledge of fundamental accounting and account reconciliations.
• Excellent communication skills (written and oral).
• Strong attention to detail and good analytical skills.
• Must have a very strong work ethic.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.