Account Coordinator

Account Coordinator

Decatur, AL

Contract Position

We have a 28 year history staffing for meaningful companies highlighted through the care for each of our employees and our clients missions.This position is a part of a world-class sustainable chemical company making great products for society.Offering a wide range of petrochemicals products, the group of products are Feedstock, PET, Packaging, Fibers and Recycled products.

Responsibilities:

• Play a pivotal role in the organization by owning the customer experience from start to finish.
• Act as a liaison between our customers or suppliers and IVXP’s on-site logistics group, freight coordinators, sales, and commercial managers.
• Manage the entire customer interface which encompasses order processing, delivery management, post-transactional support, and account closure for all products.
• Coordinate externally sourced final products, including imports.
• Serve as the key point of contact for our valued customers and is dedicated to ensuring their satisfaction at every touchpoint.
• Manage end-to-end supplier or customer interactions, including order processing, delivery, post-transactional support, and invoicing for assigned products
• Coordinate customs clearance process with contract custom services provider
• Serve as a liaison between logistics, manufacturing, finance, and sales departments to facilitate smooth communication and collaboration
• Ensure all purchases, sales, or return orders are entered into SAP
• Collaborate with IVL Sales Managers to cultivate customer loyalty by providing exceptional service and addressing specific account needs
• Lead the setup process for new suppliers and customers, collaborating closely with sales managers and finance teams to establish new accounts
• Identify opportunities for process improvement by assessing and streamlining procedures and processes for simplification and standardization
• Thoroughly understand the terms and conditions outlined in sales contracts
• Monitor supplier and customer shipments for any issues, utilizing rail supplier interfaces and on-site tracking tools while understanding shipping constraints
• Interface with the finance department for month-end reconciliation processes
• Work closely with sales team, production planner, logistics, and finance to ensure orders are correct, released and deliveries are scheduled as needed
• Handle all supplier and customer infringement notifications and communications, working closely with relevant parties to achieve resolution

Qualifications:

• Bachelor of Science degree in Logistics, Supply Chain Management or a related degree or 10 years’ experience in a manufacturing environment
• Experience in customer service, logistics, business, manufacturing or related fields
• Experience with SAP or other ERP system
• Advanced computer skills including Word, Excel and PowerPoint
• Excellent communication skills
• Good interpersonal and public relations skills
• Strong organization skills
• Strong customer service skills
• Strong problem solving skills and analytics
• Sound business acumen, ability to understand and analyze data in-depth, recognize root causes, and issue recommendations to management and team members
• Preferred Qualifications:
  • Bachelors degree and 5 years of chemical manufacturing experience
  • Supply Chain Certifications - APICS (CPIM, CSCP, CLTD) or Lean Six Sigma Green Belt

• Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.
• Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

Resources

To apply, send resume to: resumesmoseleytechnical.com

For more active job openings: http://www.moseleytechnical.com

For more information about Moseley visit: http://www.moseleytechnical.com/about-us/