Administrator Systems Ii

Administrator - Systems II

Merritt Island, FL

Contract Position

Responsibilities:

• Work with customers, technical product managers, engineers and architects to document requirements.

• Define scope, articulate objectives and key results, and curate intelligible catalogs of information (both business focused and technically focused) to support the design, expansion, maintenance and operation of a modern data platform.

• Provide tier 1 & 2 support to customers in the organization
• Provide debugging and incident management support for system outages
• Support technical reviews and root cause investigations
• Be part of the on-call rotation and occasionally work weekends
• Write runbooks and self-help guides for Tier 0 support to improve self-service solving
• Collaborate with upstream and downstream tiered support teams to ensure smooth handoff and routing of issuesIdentify opportunities for process improvement and automation
• Maintain and may lead the process for documenting design, build and standard operating procedures
• Perform low-level tasks when needed including but not limited to: ongoing support delivered solutions, creating support documentation, working with end-users to understand their problems

Qualifications:

• Resilience to ambiguity, ability to work in a fast, constantly evolving and changing environment.
• Comfortable using Microsoft Office suite (Word, Excel, PowerPoint, etc.)
• Proficient with Confluence & Jira
• Excellent attention to detail and strong task ownership.
• Demonstrates pride in all work
• Ability to tackle problems by writing efficient working solutions, even when given incomplete or ambiguous requirements
• Ability to work with minimum guidance in a fast-paced environment
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion
• Desired:
  • Certifications for AWS, Tableau or Databricks
  • Familiarity with AWS
  • Experience with PowerShell and JavaScript scripting
  • Familiarity with RESTful API

• Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.
• Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

Resources

To apply, send resume to: resumesmoseleytechnical.com

For more active job openings: http://www.moseleytechnical.com

For more information about Moseley visit: http://www.moseleytechnical.com/about-us/