Position Summary

The Aircraft Programs Specialist reports to the Aircraft Programs Manager and is responsible for planning, vendor relationships, contract renewals, and customer support. This specialist ensure efficient execution of the work scope for the subscriptions and warranties. Adheres to and promotes the Clay Lacy Vision, Mission, and Values daily.

Duties and Responsibilities

• Plan, coordinate, and execute the activation and cancellation of aircraft programs from inception to completion, ensuring adherence to timelines, budgets, and quality standards during the onboarding, sustaining, and offboarding phases.
• Ensure that aircraft program enrollments comply with Part 135 and 91 aviation regulations, safety standards, and industry guidelines.
• Assist with negotiating and managing APU, Engine, and Airframe contracts with service providers to support owner budgets and specific needs.
• Purchase maintenance manuals for Part 91, 135, and 145 MRO.
• Provide technical guidance to the maintenance department to access maintenance manuals (CMM, LMM, IPC) in various airframe, engine, and APU supplier portals.
• Liaise with internal teams, external partners, and clients to communicate program updates, address concerns, and facilitate collaboration.
• Foster close collaboration with Accounts Payable/Receivable teams to facilitate the timely processing of invoices and payments for flight operations and maintenance subscriptions.
• Work closely with Financial Planning & Analysis (FP&A) to provide relevant financial data and insights for budgeting, forecasting, and decision-making.
• Conduct thorough reviews of invoices related to flight operations and maintenance subscriptions, ensuring accuracy and adherence to contractual agreements, and processing approved invoices for timely payment.
• Cultivate strong relationships with service vendors and partners involved in flight operations and maintenance subscriptions.
• Coordinate with vendors to address any issues or concerns, ensuring smooth communication and effective resolution of challenges.
• Track contract renewal timelines and milestones to ensure timely renewal negotiations and documentation completion.
• Oversee the renewal workflow from start to finish to renew APU, engine, airframe, and avionics agreements.
• Address any delays or issues arising during the renewal process proactively, coordinating with relevant parties to resolve them promptly.
• Maintain accurate records of contract renewals, including updated terms, conditions, and pricing agreements.
• Organize and store contract documentation in a centralized repository for easy access and reference by internal personnel and stakeholders.
• Liaise with internal personnel, owners, and relevant stakeholders to gather necessary information and documentation for contract renewal negotiations.
• Prepare and deliver accurate and competitive extended avionic warranty quotes and proposals to Part 145 customers, including transients and managed aircraft, for the company MRO and dealership.
• Provide ongoing customer support throughout the extended avionic sales process addressing inquiries, resolving issues, and ensuring a seamless customer experience.
• Monitor and track revenue generated from company MRO dealerships, specifically for the extended avionic warranty sales.
• Perform additional duties as required/assigned.

Competencies and Skills

• Create strong customer relations and deliver customer-centric solutions.
• Take on new opportunities and challenges with a sense of urgency and enthusiasm.
• Work collaboratively with others to meet shared objectives.
• Communicate a clear understanding of the needs of varied audiences and modes.
• Gain the trust and confidence of others through honesty, integrity, and authenticity.

• Make good and timely decisions that keep the organization moving forward.
• Hold self and others accountable to commitments.
• Be results-driven, consistently achieving objectives.
• Be interpersonally savvy, relating openly and comfortably to all people.
• Build teams that apply their diverse perspectives to achieve common goals.
• Use feedback and reflection to gain self-awareness of strengths and weaknesses.

Essential Job Functions

• Possesses demonstrated analytical and critical thinking skills.
• Shows proficiency in prioritizing and organizing workflow effectively.
• Exhibits excellent verbal and written communication abilities.
• Capable of multitasking efficiently.
• Known for collaborating effectively with managers, staff, clients, and vendors across all levels.
• Handles sensitive documents with utmost confidentiality.
• Takes initiative and executes tasks promptly and flawlessly.
• Demonstrates strong teamwork skills and performs well under pressure.
• Displays a strong passion for working in a fast-paced and result-oriented environment.
• Shows exceptional interpersonal skills.
• Committed to always delivering excellent customer service..

Required Education and Experience

Associate’s degree, or equivalent experience.

Preferred Qualifications

• Minimum of 3 year of aviation experience, preferred in flight operations or maintenance, parts/procurement specialists, contract oversight, administrative roles.
• Knowledge of OEM Programs such as Rolls Royce Corporate Care, Honeywell MSP APU/Engine, Bombardier Smart Parts, Cessna ProParts, Embraer EEC, Pratt & Whitney ESP.
• Knowledge of extended warranties and third-party sellers such as Honeywell MSP Avionics (HAPP), Honeywell Mechanical (MPP), Collins CASP, JSSI.
• Knowledge of OEM portals such as FlyEmbraer, Bombardier, Gulfstream, Honeywell, Rolls Royce, GE.

Disclaimer Statement

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.

Americans with Disabilities Act (ADA) Statement

In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodation with a representative of the Office of Human Resources.

Equal Employment Opportunity (EEO) Statements

Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.