Description
Metro Aviation, Inc. is seeking an Assistant Customer Service Coordinator for the Part and Inventory Department in Shreveport, Louisiana, at Metro Aviation, Inc. Headquarters.
Our mission is to provide the safest and highest quality aircraft operations, completions, and maintenance so that:
- our customers can safely and effectively accomplish their mission profile,
- our employees can exercise their talents and maximize their potential, and
- the Company can ensure its financial stability.
Our goal is to find qualified candidates who value our mission and contribute to our overall safety culture.
We invest in the well-being of our employees. The following FREE benefits are offered to all full-time employees: Family Health and Prescription Insurance, Family Dental Insurance, Family Vision Insurance, Life Insurance, Short-term Disability, and an Employee Assistance Program.
Job Objective
The Assistant Customer Service Coordinator is responsible for assisting the Senior Customer Service Coordinator with answering customers questions, providing customers with information about parts and services, and processing returns.
Essential Functions
- Create Sales Orders from customer purchase orders
- Field customer parts inquiries
- Provide proper documentation for Metro-produced parts for installation
- Monitor/manage core returns to vendors
- Monitor/manage parts repairs
- Provide proper documentation for repairs and core returns (Log cards, 8130’s, etc.)
Requirements
Knowledge, Skills, & Abilities (KSA)
- Must be self-motivated and able to work with minimal supervision
- High attention to detail
- Strong clerical, math, and organization skills
- Excellent people skills, including customer service
- Basic computer skills, including data entry
Education & Experience
- High school diploma or equivalent
- Valid driver’s license
Physical Demands
- Walking, standing, pushing, pulling, reaching, bending, kneeling
- Climbing heights on various equipment
- Lifting up to 50 pounds
Work Environment
- Air-controlled stock room
- Occasional outdoor environment with potential extreme cold and hot temperatures
- Exposure to hazardous chemicals is possible
- Moderate noise level at times
Work Status, Schedule, & Travel
- Full-time
- Monday - Friday, 40 hours per week
- No travel required
*Metro Aviation, Inc. does not have a Visa Sponsorship program at this time*
Metro Aviation, Inc. is committed to employees, customers, and the community to promote diversity and inclusion by developing policies, programs, and procedures that foster a work environment where differences are respected and employees are treated fairly.
Metro Aviation, Inc. prohibits discrimination or harassment of any kind and ensures Equal Employment Opportunity (EEO) to all aspects of the relationship between Metro Aviation, Inc. and its employees, including recruitment, employment, promotion, transfer, training, working conditions, wages and salary administration, employee benefits, and application of policies.
