Customer Experience Business Analyst
Cincinnati, OH
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Customer Experience Business Analyst, you’ll support the successful delivery, performance, and financial health of long‑term engine maintenance agreements within the MRO business. It blends data analysis, customer engagement support, and cross‑functional coordination to ensure customer commitments are met and program profitability is optimized. The analyst acts as a key partner to Customer Experience Program Manager, Customer Solutions, Finance, and Customer Service teams.
What you’ll do:
Data Analysis & Reporting
Customer Engagement & Program Support
Partner with Program Leaders to track performance, identify trends, and recommend improvements to meet customer needs.
Support Customer Experience Program Managers in delivering high‑quality customer experience through timely reporting, issue resolution, and proactive communication.
Maintain strong working relationships with customer representatives and internal stakeholders.
Process Optimization & Tool Management
Create standardized templates and dashboards to improve workflow and Customer Programs operations. Ensure data accuracy and integrity.
Perform targeted data analysis as needed to support sector initiatives
Customer Contract & Commercial Support
Interpret maintenance service agreements (license and repair agreements, etc.) and ensure internal teams understand contractual obligations.
Prepare program status reports, performance reviews, and commercial summaries for internal leadership and customer meetings.
Cross-functional Collaboration
Basic Qualifications
- Bachelor’s degree in Business Management, Finance, Analytics, or related field
- 2 or more years of experience as an analyst in multiple business disciplines including working with Excel, Power BI/Tableau, SQL, and ERP systems (SAP, Oracle, or similar).
- 2 or more years of interpreting technical and commercial contract language.
Desired Skills
- Experience in aerospace, aviation, or MRO operations (engine MRO strongly preferred).
- Experience with engine maintenance programs (CFM, GE, Pratt & Whitney, Rolls Royce, etc.).
- Knowledge of engine shop visit processes, work-scope planning, and cost drivers.
- Project management or continuous improvement experience (Lean, Six Sigma).
- Excellent communication and stakeholder management skills.
Benefits that make life better:
Comprehensive Healthcare
401(k) with 100 company match; up to 5 vested
Paid Time Off starting on day one
Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability
Life & AD&D Insurance
Learning & Training opportunities
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
