Type vacature: Regulier
Plaats: Amstelveen
Uren per week: 40
Opleidingsniveau: HBO Bachelor; HBO Master; HBO Master/ WO-pre-master
Solliciteer t/m: 27-02-2024
In het kort
“You have flown with us, but what do you know about all the business operations and technology behind every flight?”
Wat ga je doen?
A Business Product Analyst (BPA) supports the product team in achieving the maximum value-potential of the product by ensuring the product is built according to the right requirements, driving user adoption and realizing business process change. The BPA is responsible for analyzing product impact in order to make this measurable.
This is done by envisioning what the to-be business process should be after the product is implemented, and iterating on this process design by collaborating closely with (key) users
When a tool has already been implemented, the BPA uncovers points of user dissatisfaction and mitigates these.
Because a BPA collaborates so closely with users, they are aware of their needs and pain points, putting them in an excellent position to inspire the organization with opportunities for new products.
As a BPA the key result areas you are responsible for are:
- Facilitate business process change by understanding the current business process;
- Gathering, specifying and prioritizing user requirements;
- Supporting the PO in prioritizing features by clarifying expected user value of features;
- User Acceptance Testing to validate if the user acceptance criteria are met, support in Business Process testing;
- Analyzing the business impact generated by the product according to the KPI(s) and other business metrics as predetermined in the product business case;
- Perform the necessary technical configurations to adjust a (vendor) application to user requirements;
- Drive user adoption by uncovering user requirements a.o. by organizing product workshops, explanation sessions, etc.
- Support others in the product team by taking over certain tasks from them;
- Ensuring proper Data Management.
Waar land je?
You will land within one of the product teams within our People Technology and Intelligence (PTI) department. This department (or platform) is responsible for the innovative technology and tools that can be found throughout the complete employee journey. The platform consists of 11 product teams. For one of them, we are looking for an experienced BPA. Find below a short description of the team.
Product team Tack is responsible for the development and maintenance of the tools that support our Rostering Process for KLM groundstaff. The team is working together intensively with the stakeholders of the Future of Rostering Program, as well as the other Product Development Teams within the Platform.
We are looking for an experienced BPA who will focus on taking the lead on complex epics and features requested by our business stakeholders. You will work together closely with the other BPA’s and Software Engineers in the team and use your experience to support them in their role. Good communication, coordination and also coaching skills are therefore key.
Jouw profiel
We are looking for an enthusiastic and proactive professional with the necessary knowledge and experience in understanding and improving business processes and translating improvements and business requirements into technological developments; someone who will help us to continuously improve and maximize the value of our products on an on-going basis.
In addition, if you happen to fit the following criteria, then we are looking for you!
- An education at at least Bs level;
- Experience in modelling business processes using common techniques like BPMN and UML modelling;
- The ability to use data analysis techniques to analyze the impact of a product on defined key performance indicators;
- A good knowledge of data management principles and on how to apply these principles;
- Good at identifying issues and inefficiencies in business processes to create and propose proper solutions;
- Experienced in gathering requirements and translating them into features;
- Familiar with improving user adaption by recognizing and tackling issues with the product.
- No issues with working onsite and frequently contact with the business throughout the complete flow;
- Strong communication skills in English.
Wat bieden wij?
- Een uitdagende rol bij een uniek Nederlands bedrijf;
- Een brutosalaris tussen 4.128,90 en 5.898,43 bruto per maand;
- Volop ruimte voor persoonlijke ontwikkeling en mooie doorgroeimogelijkheden;
- Een goede pensioenregeling en 8 vakantiegeld;
- Een eindejaarsuitkering van 8,33;
- 25 vakantiedagen en 5 extra vrije dagen;
- Fikse korting op vliegtickets (als je minimaal 6 maanden in dienst bent);
- Een reiskostenregeling en gratis gebruik van het busnetwerk rondom Schiphol;
- Korting op je ziektekostenverzekering;
- Een budget voor duurzame inzetbaarheid.
Ready for your next destination?
Wacht dan niet langer, en solliciteer voor de ‘final boarding call’ op 27-02-2024! Je hoeft geen motivatiebrief te schrijven; tijdens je online sollicitatie stellen we je enkele gerichte vragen. Je sollicitatieprocedure bestaat uit < twee gesprekken en mogelijk een assessment, capaciteitentest, een inspraak bij benoeming gesprek en een veiligheidsonderzoek>. Binnen twee weken na sluitingsdatum van de vacature krijg je bericht van ons.
Wist je dat volgens onderzoek vrouwen minder graag solliciteren dan mannen, als ze niet aan alle functie-eisen voldoen? Zonde. Want ‘de perfecte kandidaat’ is wat ons betreft een fabeltje. Dus heb jij de drive om op enkele aspecten in deze rol nog te groeien? We kijken uit naar je sollicitatie.
Een dossiercheck (voor ex-KLM-medewerkers) en/of een referentiecheck kunnen onderdeel uitmaken van de sollicitatieprocedure. Door te solliciteren op deze vacature geef je toestemming voor deze checks.
Vragen?
Wil je meer weten over de functie, neem dan contact op met de hiring manager. Bel of mail de recruiter voor vragen over de sollicitatieprocedure. Vergeet in beide gevallen niet om het vacaturenummer te noemen: 16034. Bij KLM geloven we in de kracht van diversiteit. Wil je meer lezen over dit onderwerp? Bekijk ons statement.
Hiring manager
Jonnan Lawalata: JONNAN.LAWALATAKLM.COM of
Recruiter
Noor Tabi: NOOR.TABIKLM.COM
Acquisitie naar aanleiding van deze vacature stellen we niet op prijs.
