Type of vacancy: Regular
City: Amstelveen
Hours per week: 40
Education: Masters degree (HBO Master or WO-pre-master); Bachelors degree (HBO Bachelor); Masters degree (HBO Master); Masters degree (WO Master)
Apply before: 03/05/2024
Introduction
Do you want to work on the implementation of new initiatives that will impact 30,000 KLM employees and can be followed in the daily news? Then this job is something for you!
As you may know, KLM has recently agreed a new Collective Labour Agreement for their employees with the unions. While reaching an agreement is important, it is equally crucial to ensure that they are properly implemented. This is where you can make a difference as a BPA in the Reward & Retain team. You will be directly involved in the implementation of various compensation and benefit initiatives, which will have an impact on the lives of all KLM employees.
What are you going to do?
A Business Product Analyst (BPA) supports the product team in achieving the maximum value-potential of the product by ensuring the product is built according to the right requirements, driving user adoption and realizing business process change. The BPA is responsible for analyzing product impact in order to make this measurable.
This is done by envisioning what the to-be business process should be after the product is implemented, and iterating on this process design by collaborating closely with (key) users. When a tool has already been implemented, the BPA uncovers points of user dissatisfaction and mitigates these.
Because a BPA collaborates so closely with users, they are aware of their needs and pain points, putting them in an excellent position to inspire the organization with opportunities for new products.
As a BPA the key result areas you are responsible for are:
• Facilitate business process change by understanding the current business process;
• Gathering, specifying and prioritizing user requirements;
• Supporting the PO in prioritizing features by clarifying expected user value of features;
• User Acceptance Testing to validate if the user acceptance criteria are met, support in Business Process testing;
• Analyzing the business impact generated by the product according to the KPI(s) and other business metrics as predetermined in the product business case;
• Perform the necessary technical configurations to adjust a (vendor) application to user requirements;
• Drive user adoption by uncovering user requirements a.o. by organizing product workshops, explanation sessions, etc.
• Support others in the product team by taking over certain tasks from them;
• Ensuring proper Data Management.
Where do you land?
You will land within Product Team Reward & Retain within our People Technology and Intelligence (PTI) department. This department (or platform) is responsible for the innovative technology and tools that can be found throughout the complete employee journey.
The Reward & Retain team is responsible for managing a portfolio of products that have a significant impact on all 30,000 KLM employees. As BPA in this team, you will play a crucial part in implementing new Collective Labor Agreements for the five domains within KLM - Cockpit, Cabin, Ground, KLC Cabin (Cityhopper), and Martinair. Additionally, the team is working on optimizing existing HR processes, such as automation and enhancing user experience, to drive efficiencies in the HR domain and increase employee satisfaction.
As part of our continuous efforts to provide our employees with the best benefits, we have introduced a new product for flexible benefits in our portfolio. This product offers employees various options to decide how to spend their Flexible Employee Benefits budget tailored to the specific needs of the employee, and we are committed to further developing it. Moreover, we are launching a new initiative to offer employees the possibility of obtaining a lease bike. This initiative aligns with KLMs objective to promote sustainable mobility and will have a positive impact on our employees daily commute.
We are looking for an experienced BPA who will focus on taking the lead on complex epics and features requested by our business stakeholders. You will work together closely with the other BPA’s in the team and use your experience to support them in their role. Good communication, coordination and also coaching skills are therefore key.
Your profile
We are looking for an enthusiastic and proactive professional with the necessary knowledge and experience in understanding and improving business processes and translate improvements and business requirements into technological developments; someone who will help us to continuously improve and maximize the value of our products on an on-going basis.
In addition, if you happen to fit the following criteria, then we are looking for you!
• An education at at least Bs level;
• Experience in modelling business processes using common techniques like BPMN and UML modelling;
• The ability to use data analysis techniques to analyze the impact of a product on defined key performance indicators;
• A good knowledge of data management principles and on how to apply these principles;
• Good at identifying issues and inefficiencies in business processes to create and propose proper solutions;
• Experienced in gathering requirements and translating them into features;
• Familiar with improving user adaption by recognizing and tackling issues with the product.
• No issues with working onsite and frequently contact with the business throughout the complete flow;
• Strong communication skills in both English and Dutch;
Specific criteria for BPA within product team Reward & Retain:
• Familiar with processes related to payroll;
• Knowledge of/experience with SAP HR Payroll.
We offer
- A gross salary between 4.128,90 and 5.898,43 per month;
- Plenty of scope for personal development and great advancement opportunities;
- An excellent pension scheme and 8 holiday allowance;
- A year-end bonus of 8.33;
- A profit-sharing scheme, up to 20;
- 25 leave days and 5 extra days off;
- 7 extra days off if you work irregular shifts;
- Substantial discount on airfare (when you have been employed for at least 6 months);
- A travel expense scheme and free use of the bus network around Schiphol;
- If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
- 2 development budget;
Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 03/05/2024! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.
Did you know that according to research, women are less likely to apply than men when they dont meet all the job requirements? What a shame. Because, in our view, the perfect candidate is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.
A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
Questions?
If you would like to know more about the position, please contact the hiring manager. Call or e-mail the recruiter for questions about the application process. In both cases, dont forget to mention the vacancy number: 16177. At KLM, we believe in the power of diversity. Would you like to read more about this? Please see our statement.
Hiring manager
Ruby Braak: RUBY.BRAAKKLM.COM
Recruiter
Shehenaaz Soebratie: SHEHENAAZ.SOEBRATIEKLM.COM
Details from this vacancy are not to be used for marketing purposes.
