Business Product Analyst
KLM Royal Dutch Airlines •
Position Type: Permanent
Job Description:
Business Product Analyst
Hbo/Wo
Junior/Medior
Tech & Data
32-40 hours
"Are we ready to take off✈️?" This is one of the most important questions within KLM.
The airline industry is turbulent and has developed very quickly in recent years. KLMs mission is to become the most Data & Technology driven airline in the world. Changing the way we work, modernizing our technology stack and architecture and the right positioning of the people in this Data & Technology organization is key to achieving this ambition.
Business Platform Flight contributes to this mission with around 180 IT products, 50 of which are developed in-house and are distributed across several value streams. These value streams support processes within Flight Operations, Inflight Services, Fleet Services and KLC.As a BPA you are connected to one of these value streams, where you are the link and provide a translation between IT colleagues and various business representatives.
What will you do?Agile Scrum is used within our value streams and you will work closely with Product Owners, Software Engineers, Designers and Business Owners. It could be that a new cabin class category or aircraft type is introduced, for which we need your analytical and communicative skills to get requirements and processes down on paper and then translate them to the product team. On other days you will walk with colleagues in the business (including Pilots, Cabin Crew, Training Managers, Planning & Assignment) and dive into processes to help think about improvement opportunities and user adoption.
Daily BPA activities;• Facilitate changes within business processes by understanding current business processes. • Collecting, specifying and prioritizing user requirements (incl. acceptance criteria). • Identify APIs and web services for requirements. • Support the Product Owner in setting priorities and providing insight into business value. • Testing acceptance criteria with end users and within the business process. • Analyzing business impact based on product KPI(s) and other business case metrics. • Perform necessary technical configurations to (vendor) applications in line with end user requirements. • Stimulate user adoption (e.g. giving product workshops, sharing relevant communication). • Ensure solid data management within value stream(s). • Support colleagues within value stream(s).
Value streams; • Planning, Assignment & Rostering • Flight Platform Modernization Squad • Crew Training & Operational HR • Crew Pre- and On-Flight Support • Product on Board • Flight Planning, Execution, Completion & Flight Tactical • Airworthiness
Where do you land?You will land within one of the product teams within our department. Business Platform Flight deals with several key processes in preparation for and on-board flights. It ranges from training pilots on time, so they are qualified to fly to optimizing crew scheduling, fuel and meals on-board.
Your profile• HBO/ WO background at Bachelor level • Enthusiastic and proactive professional with an interest in aviation • Experience with modeling business processes (a.o. BPMN & ML modeling) • Strong in identifying problems and inefficiencies within processes making improvement proposals • Experience with understanding and analyzing product impact and KPIs using various data • Experience with gathering requirements and translating them into Jira tickets (e.g. features, user stories, bugs) • Experience with stakeholder management and improving user adoption (e.g. by identifying and addressing issues where necessary) • Sound knowledge of data management principles and their application. • Strong communication skills in Dutch and English • Motivated to develop in the field of IT, to grow within the BPA role and within aviation
Explore the perks of working with us
More benefits
If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
2 development budget to be spent freely
Plenty of room for personal development and great career opportunities
Substantial discount on airline tickets (if you have been employed for at least 6 months)
What do we offer- A challenging role at an unique employer in the Netherlands;
- A gross salary between 3.712,92 and 5.304,17 per month - and with more experience, this can be even higher.;
- Plenty of room for personal development and wonderful career opportunities;
- A good pension scheme and 8 holiday pay;
- An end of the year bonus of 8,33;
- 25 days of paid holiday and 5 extra days off;
- Great discounts on airline tickets (if you have been in service for at least 6 months);
- A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
- Discount of your health insurance;
- A personal budget for sustainable employability.
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Ready for your next destination?Don’t wait any longer and apply for this function before the final boarding call on 11/29/2024! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.Did you know that according to research, women are less likely to apply than men when they dont meet all the job requirements? What a shame. Because, in our view, the perfect candidate is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application. A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
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If you have any questions regarding this vacancy, contact our recruiter Sissel or hiring manager Bram!This job has the following ID number: 17920
E-mail SisselCall BramE-mail Bram
Job Ident #:
17920
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