Company Description
At Cathay Pacific, we share one common aspiration: to be the worlds best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Notes:
- All Chinese mainland based positions are subject to local terms and conditions.
- Applicants must have the right to live and work in Chinese mainland.
- Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.
Role Introduction
- To actively support the cabin crew employees, the base operational functions including pre-flight planning and administration of Safety & Emergency matters in addition to ensuring payroll and benefit administration records are accurate and updated.
Key Responsibilities
Administration
- To assist the line manager to ensure the smooth running of the office and operations.
- To handle cabin crew enquiries on various work related matters.
- To provide administrative support in an accurate and timely manner to ensure that all recruitment processes and systems are seamless.
- To be responsible for maintaining all personnel records, documents and flight files securely and in good order.
- To verify reimbursement and claims for cabin crew and process all bills / invoices for base office through SAP and related systems.
Daily Operations
- To manage the day to day operation including liaising with Crew Operations/FOP in Hong Kong on sick leave replacement, roster changes, flight disruptions and provide information and clear communication to cabin crew and other departments when required.
- To prepare all preflight materials for operational cabin crew and assist with administration of the computerized Pre-flight Safety and Emergency Questions.
- To complete all paperwork related to Hong Kong visa issuance, Crew List Registration and other visa application in respect of training and operational duties.
- To be familiar with and able to assist crew with all queries related to rostering and operational needs in addition to maintaining up to date regulatory information for crew to access.
Payroll
- Assist in coordination of recruitment process and assist on-site support.
- Verify the original documents that shall be kept in staff personal files.
- Collect and verify original supporting documents of leave applications, such as Sick leave certificate, from individual staff, and file the documents on a timely manner.
- Keep training records of individual staff of the responsible ports.
Other responsibilities
- To arrange and update medical information including new enrolment and changes of status of local based cabin crew.
- To arrange uniform replacement when necessary and handles Company issued items / uniform returns for resignations or termination cases.
- Support with any other reasonable ad hoc tasks as required.
E&A
- Emergency and Accident and Crisis Response responsibilities as required.
Requirements
Academic Qualifications
- College degree
- Tertiary qualification in a related administration or business discipline is an advantage
Knowledge, skills, training and experience
- At least 2 years relevant work experience in airline industry.
- Computer literacy e.g. Excel, PowerPoint, MS Word.
- Good communication and interpersonal skills with excellent command of written and spoken English and Putonghua
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
