Call Center Representative

Butler Aerospace & Defense •

Bloomfield, Connecticut, United States

Position Type: Contractor

Job Description:

Pay Range: $15-18

Experience/Qualifications:
• Candidate must demonstrate a strong familiarity with computers and basic application familiarity.
• Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.
• Excellent communication skills, including speaking, listening and documenting as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
• Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring).
• Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off.
• Candidate must also be able to work regularly scheduled weekends and holidays. Regular attendance, including the ability to start assigned shift on-time, is mandatory.
• Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidays.
• Currently work is hybrid, with some days required in office and other can be worked remote. These are based on successful completion of training and achieving acceptable performance. Training will be mostly in office.

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Job Ident #: 68716

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Call Center Representative

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