Charter Operations Coordinator

What the position is: 

Come join our team as a Charter Operations Coordinator! In this role, youll play a vital part in ensuring the smooth and safe operation of all our charter activities. From coordinating ground and onboard support to distributing crucial information to various stakeholders, including our valued clients and internal teams, your contributions will be integral to our success. Were looking for a proactive individual who thrives in a dynamic environment, someone who can seamlessly adapt to changes and deliver exceptional customer service that reflects our CORE4 values. If youre ready to take on this exciting challenge and be a key player in our team, wed love to hear from you!

Essential functions:

• Collaborate with customers to coordinate and execute their Charter operational plan as needed.
• Ensures that customer catering and onboard items are ordered and loaded as directed.
• Will fly onboard CommuteAir charter flights to ensure all client needs are met.
• Maintain control and confidentiality of client manifests and security sensitive information.
• Provide logistical coordination and assistance to all customers, crew members, third party vendors, and internal departments.
• Answers phone calls from clients, vendors and other company personnel while maintaining a high level of professionalism during stressful situations.
• Always maintain a high level of operational safety and integrity.
• Serve as a Liaison with CommuteAir Security personnel to ensure all proper screening and regulatory requirements are in place for all charter flights.
• Load, vet, and email customer manifests, review for errors, and process changes up to flight departure.
• Monitor all charter flight movements and communicate information and delays to relevant stakeholders in a timely manner.
• Confirm services and handling requests arranged for charter operations.
• Provide on-call coverage during nights/weekends/holidays to support CommuteAir Charter Flying.
• Ensure all necessary overflight and landing permits, PPRs, etc. to guarantee airports are prepared to handle all charter flights.
• Serves as a point of contact for internal CommuteAir contacts to assist SOC with any questions or concerns as they arise regarding Charter Flight Operations.
• Assists with the development and execution of any contingency plans in coordination with Leadership.
• Must be able to prioritize tasks in a rapidly evolving airline operations environment.
• Performs tasks in accordance with CommuteAir policies and procedures while maintaining a high level of operational safety and integrity.
• Provide payment to all vendors for ground handling services rendered.
• Complete other assigned duties by the Senior Manager of Charter Sales & Operations

General requirements & qualifications:

• Airline industry experience required; previous charter experience preferred.
• Must be proficient in Microsoft Outlook, Excel, and Teams.
• Must exhibit excellent oral and written communication, organizational, and problem-solving skills.
• Most possess required for possible international travel documents such a passport during the duration of employment.
• Must possess exceptional client-service and communication skills.
• Perform independently in a fast-paced, time sensitive, multi-tasking environment.
• Be able to manage multiple tasks/projects simultaneously and deliver.
• Must be able to travel extensively 75 or more of the time on short notice, nights, and weekends, and holidays.

Preferred Qualifications:

• Previous charter experience is highly preferred.
• Prefer candidates to be Houston based
• Prior Airline certifications of GSC, OCR/Loadmaster, or W&B would be advantageous.