Customer Service Crewmember - PT

On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

The Customer Service Crewmember will provide excellent customer service and a simple, seamless experience that our customers appreciate. Assist customers with check-in and boarding of their flight with caring, friendliness, and transparency in a safe environment.

Responsibilities:

• Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards and computer systems.
• Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance.
• Handles denied boarding and re-accommodation of customers.
• Communicates to customers regarding flight status and updates.
• Maintains error-free accuracy of data entry in company DCS system 
• Achieves zero customer satisfaction complaints 
• Contributes to station on-time performance.
• Attends and participates in safety briefings and meetings.
• Maintains knowledge of federal and company requirements and provide customer education to ensure compliance.
• Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures.
• Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed.
• Display a welcoming personality and accessibility to greet and assist all customers in a prompt, friendly, and courteous manner.
• Maintain a positive attitude while communicating in a clear and polite tone when responding to questions from Customers and/or Crewmembers.
• Open to being cross-trained in customer service and ramp position

• High School Graduate or General Education Degree (GED).
• Must possess a valid US state drivers license.
• Must have the flexibility to work in a sometimes-stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
• Become qualified and remain current in required disciplines.
• Ability to stand and work in one location for up to four hours at a time.
• Maintain personal appearance that display a positive representation of the company.
• Ability to work in extreme weather conditions.
• Ability to lift/push/pull up to 70 pounds.
• Must be willing and able to pass FBI background check and obtain Airport security badge.

X-Factors:

• Previous employment as a front-line customer service provider, airline experience is a plus.

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.)

Avelo is an Equal Opportunity Employer.