Customer Service Planner

PURPOSE:

This role involves both a combination of strategic planning as well as customer service. Position responsible for assisting operations management to maintain product flow. Development of robust manufacturing plans to achieve all metrics including throughput, earned standard hours and variable costs. Position is also responsible for scheduling raw material in order to provide a smooth flow to manufacturing to meet customer requirements. The individual in this position aids in the preparation of contractual provisions and the administration of contract proposals.

ESSENTIAL JOB FUNCTIONS:

• Develop a facility models in Factory Planner for use in scheduling facility as well as conducting “what-if” analyses.
• Analyze and report projected press set-ups/batches, work center load hours, cycle times, inventory, etc. using Factory Planner.
• Analyze work center capacity and model plan based on infinite capacity or finite capacity as required.
• Development and communication of dynamic manufacturing plans to achieve key results.
• Specs and design changes in Product Engineering and Metallurgy.
• Liaison between all areas of the shop, sales and planning.
• Timely, accurate reports to management and customers.
• Develop policies and procedures that will allow the plant to run from reports generated by the factory planner system.
• Works closely with Estimating for the set-up of Bills of Materials and routers.
• Provides scheduling information to shop personnel for the RMC process.
• Liaison with customer sourcing.
• Coordinates scheduling of all operations within Grafton facility to assure timely delivery to customers.
• Coordinates customer shipping requirements with certified scheduling reports.
• Preparing bids and negotiating specifications and contractual provisions.
• Coordinate and monitor the scheduling, pricing, and technical performance of company programs.
• Sets up new account information and resolves customer issues/problems.
• Performs additional tasks as required.

REQUIREMENTS:

• College degree and/or equivalent supply chain experience.
• APICS certification or supply chain courses preferred.
• Knowledge and experience with planning systems (ERP, MRP, etc.).
• Excellent communication and analytical skills.
• Minimum 4 years’ experience in Heavy Manufacturing (Steel making, automotive or forging preferred)
• Familiarity with metal manufacturing processes.
• Theoretical and practical understanding of the Theory of Constraints.
• Ability to see the “big picture.”