Flight Operations Quality Assurance (FOQA) Specialist- Calgary, AB (YYC)

At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people together and fostering economic growth in these unique regions.

We are currently seeking a Flight Operations Quality Assurance (FOQA) Specialist to join our team. Reporting directly to the Director of Flight Operations and indirectly to the Accountable Executive and the Safety Management System Manager, the responsibilities of the FOQA Specialist include conducting audits and assessments of the FOQA program within the airline. This position ensures compliance with regulatory requirements, industry standards, and best practices related to safety management systems while playing a crucial role in maintaining and improving flight safety by identifying areas for improvement, providing recommendations, and monitoring the effectiveness of corrective actions.

• The control, completion, ongoing, and future development of the CMA flight operations quality audit program as detailed in the company ISMS Procedures Manual.

• Audit activities include conducting inspections, collecting evidence in support of auditors observations, completing audit reports and recording audit findings and observations.

• Ensure the Company Operations Manual and its extension manuals comply with company policies and procedures and that all regulations are complied with.

• Review documentation: Evaluate the completeness and accuracy of documentation related to safety assessments, and corrective actions.

• Identify areas for improvement: Identify areas where the FOQA program can be enhanced to improve flight safety, operational efficiency, and compliance.

• Provide recommendations: Offer recommendations for process improvements, system enhancements, and training needs based on audit findings.

• Monitor corrective actions: Track and monitor the implementation and effectiveness of corrective actions resulting from audit findings or safety recommendations.

• Collaborate with stakeholders: Work closely with flight operations, safety, maintenance, and other departments to ensure alignment and cooperation in implementing FOQA program improvements.

• Stay updated with regulations and best practices: Keep abreast of the latest regulatory requirements, industry standards, and best practices related to safety management systems.

• Support regulatory inspections: Assist in preparing for and participating in regulatory inspections and audits related to the FOQA program.

• Provide training and support: Conduct training sessions and provide support to employees involved in the FOQA program to ensure understanding and compliance with established procedures.

• Liaise with the SMS manager with respect to audit findings, tracking, follow-up and closures.

• Liaise between the Chief Pilot, Flight Attendant Manager, Training and Standards, and Director of Flight Operations regarding areas of non-compliance, regulatory standards, and documents.

• Actively promote safety and quality within the organization and department by encouraging employee participation in SMS and ensuring effective communication with all stakeholders.

• Comply with all SMS and safety policies, processes and standards.

• Mentoring and supervising of FOQA coordinator.

• Any additional responsibilities or duties assigned by the DFO.

• Previous experience in aviation safety, quality assurance, or a related role is preferred.

• University degree preferred.

• Knowledge of content of Transport Canadas CARs, CASS, Advisory Circulars and Bulletins.

• Familiarity with FOQA programs.

• Comprehensive knowledge of Contrail Standards and BARS Standards; and all company manuals pertaining to flight operations and safety.

• Strong analytical skills with the ability to review and interpret complex documentation and data.

• Excellent attention to detail and organizational skills.

• Effective communication skills, both written and verbal, to convey audit findings and recommendations

• Motivated and enthusiastic team player who can work in an autonomous and/or team setting.

• Flexible and willing to work irregular hours, including evenings and weekends.

• Effective interpersonal skills in dealing with the public, flight crews and Company management.

• Self-starter with demonstrated leadership, conflict resolution and negotiating skills.

• Possess analytical and problem solving skills and ability to exercise good judgment in decision- making.

• Strong organizational skills, ability to multitask, adaptable to change and possesses good time management.

• Strong ability to determine performance goals and ability to hold others accountable.

• Ability to abide by the rules of confidentiality.

• Group Retirement RRSP contribution matching program

• Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance and travel emergency medical insurance

• Employee Family Assistance Program

• Corporate rates with Good Life Fitness

• Competitive sick and personal leave benefits

Travel Benefits

• Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies

• Travel perks for retirees and their eligible spouses

• Standby travel for employees and eligible family members on other airlines around the world

• Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays

• Free cargo shipping for employees on CMA flights

Employee Programs

• Training Assistance Program, Milestone Recognition Program and Employee recognition programs

• Opportunities for career development, growth, and promotions

• Inclusive team atmosphere

Applications can be submitted to jobsflycma.com please indicate the position you are applying for.

Central Mountain Air is an equal opportunity employer and values diversity in our workplace. Our requirement is that you have the skills and abilities to do the job and the attitude of a team player. We encourage applications from all qualified individuals regardless of race, nationality, ethnic origin, color, religion, age, sex, sexual orientation, marital status, family status, and disability.

Central Mountain Air thanks all applicants for their interest, however, only those selected for an interview will be contacted.