Cirrus Aircrafts Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the worlds first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at www.cirrusaircraft.com.
The guest ambassador intern is responsible for ensuring customer satisfaction to all Cirrus customers, potential customers and guests during all visits to the Vision Center campus. The Guest Ambassador enhances customer relationships by driving the Service Essentials to create personal experiences and creating a world class environment for all guests. Work location may be at various campus offices.
This internship will be onsite in Knoxville, TN from May 2025 through August 2025.
Schedule: Typically Monday – Friday, 8AM – 5PM, some overtime and occasional weekends if necessary
Job Duties:
- Greet and engage with all guests
- Anticipate guests needs and respond promptly
- Assist with placing and processing fuel orders, organizing visitor badges, coordinating meal service, managing the courtesy car fleet, and other various tasks pertaining to the customer experience
- Work alongside the Delivery Experience team and other involved departments to create a worldclass experience for all guests
- Shuttle and escort customers to various buildings across campus
- Provide coverage for the other Guest Ambassadors
- Data entry work, specifically in regard to SalesForce and weekly reports
- Responsible for the Patriot Act sign-in log for all Cirrus visitors
- Maintain common spaces (organization, stocking, cleaning, and similar tasks)
- Energize the Cirrus Service Essentials
- Strive to improve service performance and practices
- Create and develop a project throughout the summer and prepare a short presentation to give to senior leadership at the end of the internship
- Additional duties as required
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Demonstrates professionalism
- Ability to work unsupervised
- Excellent communication and organizational skills
- Strong work ethic and professional demeanor
- Attention to detail
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Cultivates Innovation: Creates new and better ways for the organization to be successful.
- Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
Additional Requirements:
- Must be pursuing relevant 2 or 4 year degree.
- Must be able to pass pre-employment drug screen.
- Must be able to complete entire duration of internship.
- Must be able to secure local housing for duration of internship.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Overtime hours may be required.
This opportunity is located in Knoxville, Tennessee. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. Its no wonder why Knoxville was recently named as a “Top 10 Destination on the Rise” by Trip Advisor.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
