Job Description
Essential Responsibilities:
Provides learning operations support and services. Ensures performance to established standards and performance metrics.
Manages day to day support for learning related service tickets, processes, transactions, escalation and program/event support (including learning program enrollment, registration, learning pathways, transcripts, system navigation, problem escalation and general process and tool help).
With a focus to customer service, interacts directly with functional stakeholders, employees, learning professionals and people leaders to deliver efficient services and standard work.
May participate in special projects
Qualifications/Requirements:
Bachelors degree from an accredited university or college (or a high school diploma with relevant experience).
Fluent in English.
Desired Characteristics:
• Knowledge of learning programs, compliance and industry best practices
Experience in customer service delivery
Experience in interpreting analytics and performance metrics
Knowledge of tiered support service models and applications
Demonstrated skill in problem solving; strong analytical and problem-solving mindset
Ability to document, plan, market, and execute programs.
Ability to assess quality of information given and ask pertinent questions to stakeholders.
Ability to communicate concepts; strong oral and written communication skills
Ability to advise and guide others through options and points of view
Proficiency with additional languages a plus
Additional Information
Relocation Assistance Provided: No