Jet2.com and Jet2holidays have a great opportunity for an Apprentice Service Analyst to join our IT Service Management team. This is an exciting new role in which our Apprentice Service Analyst will work to understand the IT Service Management practices for services that are transitioning to and already in the live environment. As part of the role, you’ll engage with the whole operation including Airline, Contact Centre, Head Office and Base Operation functions.
Our Apprentice Service Analyst will be enrolled on the Level 4 Improvement Practitioner Apprenticeship which will typically run between 14-18 months.
As our Apprentice Service Analyst, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Colleague discounts on Jet2holidays and Jet2.com flights
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
What you’ll be doing:
Working with the IT Service Manager and IT Service Analysts, our Apprentice Service Analyst will ensure that IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate and relevant for the agreed service level targets within the Service Level Management framework as well as monitoring and reporting on service levels to relevant stakeholders. You’ll also: -
- Analyse improvements to IT Service Management processes and IT services as part of Continual Service Improvement.
- Create, review and distribute IT Communications to the business arising from System Maintenance, Security information and IT alerting.
- Effectively transition Services from Project to Support within agreed service levels working with various IT teams and business stakeholders.
- Communicate effectively with internal and external stakeholders throughout the lifecycle of the service transition.
- Review supplier performance against agreed SLAs, escalating issues approaching and/or beyond a breach.
- Liaise with the IT Service Manager and escalate issues to them as required.
What you’ll have:
- Great organisation skills with the ability to manage multiple tasks and prioritise these accordingly.
- Able to build relationships with key stakeholders inside and outside of Jet2.com and Jet2holidays.
- Passionate about starting a career in IT Service Management.
- Basic knowledge of some IT programmes (Microsoft Excel and Office) and confidence learning how to use new software.
- GCSE Maths & English (or equivalent) at grade A-C (9-4)
- Must have been resident in the UK for 3 years.
- You must not hold an existing qualification at the same or higher level in a similar subject.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
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