The internship is embedded within the Customer Care team for the Americas region.

Your responsibilities may include:

• Support the summarization of regulatory findings and the preparation of complex and regulatory case documentation
• Review case materials for accuracy and maintain records in internal databases
• Conduct research on international aviation and consumer protection regulations (US, Canada, Europe, LATAM) and summarize regulatory developments
• Prepare performance reports, consolidate data in Excel, and develop professional PowerPoint materials
• Conduct benchspaning on industry best practices
• Update internal process documentation, guidelines, onboarding, and training materials
• Coordinate and document meetings and key outcomes
• Maintain organized shared‑folder documentation and support internal communications

* Support cross-functional projects and other team activities as assigned

Are you ready to take your career to new heights with us? Learn more about the requirements below:

• Studies in Law, Business Administration, Project/Process Management, Aviation Management, Public Policy, International Relations, or related fields
• At least 2 semesters completed before the internship start date
• Strong analytical and structured working style with interest in legal, regulatory, or compliance topics
• Excellent written and verbal communication skills
• High level of discretion and confidentiality
• Ability to work independently and manage multiple tasks simultaneously
• Good MS Office skills, especially PowerPoint
• Fluent in English; additional languages are an advantage
• International experience preferred
• Must have work authorization in Germany and meet J-1 visa criteria for the U.S. or hold a valid U.S. work permit

* CV/Resume & Cover Letter required

* No relocation assistance provided