Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.
• Work in a fast paced, deadline driven environment as first point of contact regarding crew events that may impact operational performance and reliability.
• This job also serves as part of the daily operational function with a consistent hub control center presence. This responsibility will be assigned in accordance with shifts and tied to the respective station and department dependability metrics.
• This job is a member of the Flight Service Team, within the Customer Experience Division.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• ​Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
• Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
• Handles operational events and proactively deploys Flight Service Management for crew assistance or delay mitigation based on priority of engagement and operational impact.
• Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
• Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
• Reviews flights and checks for potential crew misconnects.
• Provides status of department reliability and communicates irregularities which may impact the daily operation to Flight Service, IOC, and Base Control Center leadership.
• Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
• Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
• Investigates and documents Right Start, IPD (International Premium), IFS (International Flagship
• Service) delays; also responsible for investigating and documenting Catering delays 15 minutes or greater
• Implements selected policies, as well as ensuring established guidelines are followed and enforced.
• May conduct coaching and counseling as appropriate
• Assists with Flight Attendant reasonable cause drug and alcohol testing.
• Provides Flight Attendant Tablet support.

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• PC, Sabre, DECS, and RES experience

Preferred Qualifications- Education & Prior Job Experience

• Bachelors/College degree preferred/or equivalent work experience.
• Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
• Current Passenger Service, Passenger Sales or Crew Scheduling experience.
• Knowledge of company on-time performance goals and dependability metrics.
• An understanding of working with a contract labor group is desirable.​

Skills, Licenses & Certifications

• Sound judgement and strong decision making skills
• Ability to work independently as well as collaboratively
• Ability to prioritize, multi-task and manage several events and situations simultaneously
• Ability to work under demanding operational conditions
• Excellent interpersonal, oral and written communication skills
• Ability to work all shifts, holidays, and overtime as required
• Requires rotation of shifts and days off
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
  identification display areas (SIDA) and secure US Customs security badge if applicable
• Must Pass U.S. Department of Transportation (DOT) mandated drug test​

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.