Crane Aerospace and Electronics has an exciting opportunity for a Repair Administrator at our Fort Walton Beach, FL location.
About Crane:
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
Located minutes away from picturesque white-sand beaches and emerald green water, our Crane Aerospace & Electronics Fort Walton Beach location is home to our Defense Power business – a leading supplier of high-power solutions for aerospace & defense applications. You’ll join a trusted, dynamic organization that supplies prime defense manufacturers with custom radar, directed energy and electric warfare solutions for placement on innovative, next-gen military platforms. Join us and our growing business as we supply solutions that enable the latest defense technology!
Job Summary:
The Repair Administrator provides clerical support for all repair orders. This position is responsible for providing all appropriate paperwork for each repair and communicating issues to management that can delay or prevent meeting a customer deliverable.
Essential Functions:
- Issue RMAs per customer request.
- Receive all incoming RMA, reviewing all details for accuracy (SN, model, contract info and RMA number) Generating Return Unit evaluation paperwork.
- Creates using Oracle Service Depot, work order and job traveler with all appropriate paperwork- including ECN’s.
- Tracks Repair job status and shortages needed for completion.
- Maintain the In-house report for communication to VSM and CAM
- Interacts with CAM and or PM’s daily providing information to be communicated to customers.
- Maintains and compiles all paperwork required for retention scanning into document control center.
- Interact with Quality Assurance Rep/Government source inspector.
- Communicate and interact with internal quality team resolving corrections or discrepancies with RMA units.
- Complete all applicable shipping paperwork for the shippers, including applicable government required paperwork, Assembly of shipping packet, including any additional customer requirements.
- Creates import/export paperwork as required.
- Creates out of warranty FACAR- submits for approval.
- Interface with internal support organizations and VSM to assure requirements are met with respect to improving business metrics (OTD, TAT, etc.). Manage and understand shortages, working with necessary support areas to fill shortages and coordinate with CAM for new delivery dates.
- Assist CAM and finance to resolve invoicing issues including past due invoices and creating credit memos.
- Supports team with return history research as requested.
- Any other task assigned by your supervisor or management.
Non-Essential Functions:
- On a limited basis, may act as back-up to CAM for communication to customer on status of the returned unit.
- Take an active role in the improvement for the Organization, including participation in the company sponsored Continuous Improvement Activities as well as other training opportunities.
Minimum Qualifications:
- Experience: Administrative capabilities required
- Knowledge: General Working Knowledge of Microsoft Office (Word, Excel, Access); Familiarity with Oracle operating system highly desirable; Excellent verbal and written communication skills; Ability to delegate duties to hourly employees in absence of VSM
- Skills: General internet skills with knowledge of Internet commerce
- Detail oriented for all paperwork tracking and accuracy.
- Abilities: Demonstrated ability to interpret customer purchase orders, contracts or other contractual correspondence; Demonstrated ability to prioritize and make decisions in a timely and appropriate manner; Ability to manage across functional interfaces; Ability to maintain composure under stress; Ability to work as a team player within the customer service team
- Education/Certification: High School Diploma
- Ability to acquire CAV (Commercial Asset Visibility)
- Eligibility Requirement: This position requires access to controlled data or information and therefore only US persons will be considered. As a US Department of Defense contractor, we are bound by the International Traffic in Arms Regulations (ITAR). Applicants selected could be subject to a Government security investigation and must meet the eligibility requirements for access to classified information.
Preferred Qualifications:
- Manufacturing experience desired
- Oracle experience
- Security Clearance
Top Benefits:
As a team member at Crane Aerospace and Electronics, you’ll enjoy:
- Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month
- Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
- 401k Retirement Plan: 401k plan with company match
- Education Reimbursement: eligible after 90 days of employment
You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.
We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law.
