Repair and Warranty Specialist - A220 Proprietary Parts & Tools services

Job Description:

Do you have a solid customer service background and are good at building strong supplier relationships in an international environment?

What the job is …

We are looking for a new Repair and Warranty Specialist to provide quality service and support for our valuable business partners in regards to the repair, lease, exchange and warranty activities. You will achieve this by building and maintaining strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries.

You will work out of our Copenhagen office and report to the Head of Repair, Lease, Exchange & Warranty Order Management – Satair Global.

Key responsibilities

• Act as the central point of contact for A220 Proprietary Parts repair, lease and exchange &43; A220 Tools lease and repair inquiries as well as for commercial questions of Satair’s customers and the respective repair stations

• Manage customers’ Repair/Lease/Exchange Orders & Warranty claims while closely monitoring that the suppliers/repair stations conform to contractually agreed obligations based on key performance indicators (KPIs)

• Issue Repair and Warranty Orders to approved suppliers/repair stations

• Ensure daily communication with the repair stations to guarantee the performance targets of the open repair orders in terms of time, costs & quality

• Provide customers with comprehensive and timely information / communication regarding the status of the component repairs and/or alternative service solutions

• Analyse, assess and define service solutions (repair / lease / exchange) for A220 airlines or MRO companies – in particular the timely/time-optimized solution delivery in the event of delivery difficulties

How you will contribute to the team

We are looking for a professional with practical insight and experience with customer service, supply chain, purchasing, repair and logistics (experience within the aviation industry will be an advantage). Equipped with good analytical and numeracy skills, a solid commercial understanding and a strong ability to work independently, you will contribute by delivering high quality results in a time-constrained environment. Extrovert and good communicator, your ability to work in an international context/team and your strong team spirit are essential to join our multinational & multicultural global team.

What does your next challenge look like?

At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.700 people and a turnover of $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!

Here is a selection of some of the benefits we offer our employees in Copenhagen:

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday &43; senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally

• Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company

Please send us your application no later than 15th March 2024 to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.