Senior Analyst - Digital Fraud

Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly.

We’re on a path toward becoming the best airline in the history of aviation. Join our Cybersecurity and Digital Risk (CDR) team to help us also become the leading cyber-safe airline in the industry. United’s CDR team is tasked with keeping our customers’ and employees’ information safe and secure. Our primary mission is to embed cybersecurity into the DNA of United Airlines by reducing business risk through implementation of strong cybersecurity best practices.

United offers a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world and help us keep our airline cyber safe? Apply today!

The Digital Fraud Sr Analyst is responsible for building and contributing to the Digital Fraud program

The Sr Analyst leads the operations team to success through efficiency and provides ongoing support of this program by ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures

The Digital Fraud Sr Analyst works closely with multiple internal partners and is part of a strategic and comprehensive fraud team that is accountable for detecting, preventing and remediating fraud issues, as well as evolving business practices

The Sr Analyst will lead all aspects of the Digital Fraud team operational function, ensuring that standard operating procedures are followed and/or created/revised as necessary, development and adherence to service level agreements, as well as producing operational metrics on a regular cadence to include tracking of established KRIs/KPIs/OKRs

• Directly support the implementation of the Digital Fraud Operations strategy
• Act as a lead in the day-to-day operational functions of the Digital Fraud program
• Reviewing reports of suspicious activity for possible fraud and taking necessary action to prevent ongoing activity
• Understand, communicate, and execute on end-to-end capabilities of the Digital Fraud program to provide operational support to internal teams
• Work closely with internal partners to evaluate potential fraud risk areas, identify gaps, perform root cause analyses of confirmed fraud incidents and ensure full compliance applicable regulations
• Interpret and apply relevant laws, regulations, policies, and related guidance to enhance processes, policies, standards, or programs, in support of digital fraud responsibilities
• Coach and provide mentorship to junior Digital Fraud operations team members

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree
• 5+ years of work experience in a fraud/financial crime investigation role
• High sense of urgency with strong pragmatic problem-solving skills and the ability to identify, analyze, and resolve problems
• Ability to define, build and lead operational rhythms that ensure progress to the organizations shared goals
• Skills to drive cross-functional initiatives to completion, preferably in complex business environments
• Ability to communicate in a manner which is understandable by non-technical audiences
• Ability to achieve objectives by contributing information and recommendations to strategic plans, identifying trends and motivating change
• Relationship skills to successfully interact with collaborators across all levels and all parts of the organization
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Masters degree
• Business, Organizational Leadership, Criminal Justice
• CFE
• CFCS
• CFCI
• CCCI
• 7+ years of work experience in a fraud/financial crime investigation role; 3+ years in a supervisory role
• Familiarity with consumer digital products, fraud investigation tools and techniques

Remote option may be available

Salary Range: $100,950 - $148,060

Posting end date is 7/1/2024

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.