Position Summary
The Operations Strategy & Data Analysis team partners with JetBlue’s operating groups to translate data into actionable insights that drive continuous improvement on performance, reliability, and efficiency across JetBlue’s network. The team leads both recurring performance reporting and high-impact analytical initiatives, leveraging rich internal and external datasets to uncover trends and patterns, identify root causes, and eliminate operational bottlenecks. The Senior Analyst plays a critical role in advancing those initiatives through rigorous analysis and will design, develop, and own analytical tools and models that support statistical analysis, root cause investigations, and predictive insights. The ideal candidate brings a passion for aviation and a strong understanding of airline operations, particularly operational reliability. They possess exceptional problem-solving capabilities, advanced quantitative skills, and the ability to translate complex analyses into clear, actionable narratives for cross-functional stakeholders. Strong interpersonal skills and the ability to influence without authority across teams are essential. Finally, at JetBlue we take our mission to Inspire Humanity very seriously. As such, we are looking for someone who embodies our five values of Safety, Caring, Integrity, Passion, and Fun.
Essential Responsibilities
- Analyze JetBlue operational performance, assess potential constraints and work with relevant stakeholder teams on action items to improve baseline
- Perform deep dive into the rich data from both internal and external sources
- Produce and ensure accuracy of monthly reporting for various internal teams; create automated reports and dashboards with operational data
- Determine strategy for JetBlue operational reliability
- Work with operating groups to determine requirements/buffers that would set them up for reliable performance and analyze (opportunity) cost/trade-offs of those
- Actively review JetBlue’s schedules to ensure agreed criteria are provided and look for opportunities to improve performance
- Perform ad hoc operability-related projects in support of senior leadership
- Build relationships with operational partners across the system
- Support other teams including all operational divisions, Airline Planning and Finance
- Other duties as assigned