Your mission? To empower product teams within our department by clearly defining data collection requirements and ensuring the right data is available. This enables them to truly work in a data-driven manner. It is your expertise that ensures our data analyst colleagues have the high-quality data ne
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Senior Business Analyst - Digital Analytics Services
Job Description:

Your mission? To empower product teams within our department by clearly defining data collection requirements and ensuring the right data is available. This enables them to truly work in a data-driven manner. It is your expertise that ensures our data analyst colleagues have the high-quality data needed to generate deep insights into the performance of our digital products. As such, your contribution forms the foundation for the continuous improvement of our digital products.


Data is the indispensable foundation for every data-driven decision, and its true power lies in the quality of that data. In this position you are the architect of this foundation. Without your expertise in translating business needs into concrete data requirements, there would be no reliable insights.

Your daily activities include:

Analyzing requests for new data insights and translating these requests into concrete requirements for data collection.

Leading migration projects together with the Product Owner of the team.

Collaborating with Product Owners and Data Analysts to define the data collection priorities.

Analyzing and documenting detailed user and business requirements for digital products and services.

Identifying opportunities to improve our data quality and way of working.


You will be part of the Digital Analytics Services team. This team is an integral part of Performance Insights & Analytics, which falls under the broader Digital Product Management department.

Your team specializes in defining and safeguarding the requirements for accurate data collection. We ensure that product teams have access to the reliable and relevant data they need to operate in a truly data-driven manner. Your direct colleagues within Performance Insights & Analytics then transform this data into in-depth analyses and concrete insights regarding the performance of our digital products. Your work thus lays the foundation for their analyses.

Collaboration is key. You will work closely with your colleagues from the Performance Insights & Analytics team, who are located in Paris and Amstelveen. Furthermore, you will be a sparring partner for our digital spaneting colleagues.


A WO degree. For example in Business Information Management, Computer/Data Science or a similar study.

More than 5 years of relevant work experience and a solid understanding of data management, data modeling concepts, and digital analytics platforms (e.g. Google Analytics, tag management systems).

Skilled in requirements gathering, analysis, documentation, and translating these requirements into actionable tasks (e.g. features, user stories, bugs).

Strong analytical skills, able to work independently, and take initiative.

Competencies:

Giving direction

Initiative

Building and maintaining relationships

Motivating others


A challenging role at an unique employer in the Netherlands;

A gross salary between 5.038,26 and 6.117,88 per month;

Plenty of room for personal development and wonderful career opportunities;

A good pension scheme and 8 holiday pay;

An end of the year bonus of 8,33;

25 days of paid holiday and 5 extra days off;

Great discounts on airline tickets (if you have been in service for at least 6 months);

A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;

Discount of your health insurance;

A personal budget for sustainable employability.


Don’t wait any longer and apply for this function before the final boarding call on 04/03/2026! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.Did you know that according to research, women are less likely to apply than men when they dont meet all the job requirements? What a shame. Because, in our view, the perfect candidate is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application. A reference check can be part of the application procedure.

Company Details
KLM Royal Dutch Airlines
Amsterdamseweg 55
Amstelveen, Noord-Holland Netherlands, International 1182 GP International
www.klm.com/
17 Open Jobs Available
KLM and KLM Cityhopper form the heart of the KLM Group. Via a vast network of 92 European cities and 70 intercontinental destinations. KLM is a partner in the SkyTeam Alliance, which offers passengers even more possibilities, jointly serving 1,063 de...
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Job Info
Location
Amstelveen, Noord-Holland, Netherlands
Type
Permanent
Company Details
KLM Royal Dutch Airlines
Amsterdamseweg 55
Amstelveen, Noord-Holland Netherlands, International 1182 GP International
www.klm.com/
17 Open Jobs Available
KLM and KLM Cityhopper form the heart of the KLM Group. Via a vast network of 92 European cities and 70 intercontinental destinations. KLM is a partner in the SkyTeam Alliance, which offers passengers even more possibilities, jointly serving 1,063 de...

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