Senior Business Systems Analyst
Luton/Hybrid
TEAM
The Customer Platforms Technical Systems Team provides solutions used by the customer traveling through the easyJet experience. The team are responsible for various applications (internal and external) that are deployed in locations across the easyJet network both on and off airport, as well as the physical infrastructure on which they operate. The applications in scope are used by; Ground Handling teams to serve customers and process passengers through check-in/boarding, exchanging information with third parties such as border authorities, customer relationship management for Marketing and travel updates, dealing with customers through various channels in our 7 language supported call centres based throughout the world.
JOB PURPOSE
Being a key liaison between the business and IT, provide Tech Managers SME Analysis services allowing them to enhance the customer proposition. The BSA will gain understanding of business needs and priorities, assessing the impact of changes, capturing, analysing and document requirements and supporting the communication and delivery of requirements with relevant stakeholders.
The role helps define the next iteration of innovation by working with the technical teams to investigate technological advances which easyJet will use, ensuring consistency and improvement in IT systems use throughout the business.
WHAT YOU’LL BE DOING
· Develop strong working relationships with all relevant stakeholders and ensure that business needs are thoroughly understood.
· Conduct structured analysis to elicit, model and define the capability gap using known techniques (context, business process, and/or use case modelling)
· Elicit, analyse, prioritise, and define all requirement types using appropriate techniques.
· Ensure technical delivery teams understand the business need and requirements, including their priority.
· Ensure service design and transition understand the levels of service required for the solution.
· Train and mentor, the less experienced BSA members of the team
· Be a role model and champion the teams’ ways of working both internal and external to the BSA team.
· Be part of a quick response capability in the team, for system process analysis.
· Provide analysis leading to BAU/ Enhancements of existing systems.
· Underpinning incident support through root cause analysis.
· Work with the technical product owners to provide ad-hoc analysis.
· Supply SME knowledge and resources to enterprise projects.