DescriptionThere’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
The Inflight Services department includes flight attendants and the teams that support them.
Job overview and responsibilities
The Inflight Crew Scheduling department includes Crew Schedulers and the flight attendants we operationally schedule. Providing contractual compliance and efficient procedures for Crew Scheduling.
- Provides daily communications assisting Crew Schedulers as SME for contractual rules
- Develop and coordinate new policy deployments, in order to maintain consistency and quality within Inflight Crew Scheduling Maintain contractual interpretations and review that scheduling practices are administered consistently and cost-effectively
- Direct involvement for Crew Scheduling JCBA grievance compliance working closely with AFA council representatives
- Complete and deliver reports and requests from union representatives, base leadership, and payroll employees.
- Functions as a liaison fostering open communication and modeling teamwork through cross-functional working relationships
- Develop structured content and ensure quality delivery of training programs
- Coordinate updates for policies and procedures in the Business Manual, Service Now, and other platforms
- Assist the Manager of Process Quality and Training with internal and external audits
- Provide occasional operational support, as needed
- Assist with training needs including On-the-job-training with crew schedulers in a 24/7 environment
Required
- High School diploma
- Inflight Crew Scheduling JCBA scheduling
- Work experience in airline operation including knowledge of FARs, crew collective bargaining agreements, policies & procedures
- Process implementation and training for front line employees
- Computer skills
- Strong written and verbal communication skills
- Adaptability to changing business environment
- Ability to identify opportunities, motivate and drive consistency
- Build and maintain positive relationships with front line employees and stakeholders
- Read and write in English
- Ability to travel (Domestic and International)
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Preferred
- B.A.
- 3– 5 years operational management
- 3-5 yrs. Scheduling Ops Experience
- Microsoft Office experience
- Good presentation skills
- Ability to interact with all levels of management
- Experience in training delivery tools (Storyline, etc.)
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT