SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. BUSIN
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Sr. Business Analyst (Starlink)
Job Description:

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. BUSINESS ANALYST (STARLINK)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. This role will be responsible for analyzing data about Starlink enterprise customers and translating it into reporting, recommendations, and tooling to improve both our customers experience and internal Starlink operations. Our ideal candidate has self-starter that has a passion for building analytics from scratch, prototyping tools, and working cross-functionality to simplify systems.

RESPONSIBILITIES:

  • Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes
  • Define and develop department-level metrics and associated dashboards that quantify the health of our customer accounts and influence change
  • Integrate with all levels of the business to understand current workflows and identify systematic gaps
  • Develop automation that accelerate revenue, mitigates business risk or creates efficiencies within Starlink Business Operations and across teams
  • Own data integrity, tool maintenance, and reporting quality
  • Train internal users, external technical teams, and leaders on dashboard, API, and tool usage; assist in troubleshooting
  • Improve data capture for future Account Management use cases, identifying front-end requirements and collaborating with software development teams on table structure
  • Support new market launch, continuous improvement, and cross-functional strategic initiatives
Job Requirements:

BASIC QUALIFICATIONS:

  • Bachelor's degree
  • 5+ years of professional experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
  • 3+ years of professional experience building required datasets to create and manage dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
  • 1+ years of experience leading projects

PREFERRED SKILLS AND EXPERIENCE:

  • Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics discipline
  • Advanced SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
  • 3+ years of professional experience in at least one analytics language (e.g. Python, R)
  • Advanced understanding of database structures, query optimizations, ETL development
  • Experience automating analytics tasks (i.e. intermediate coding skills (VBA, Python, C#, etc.)
  • Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
  • Strong project management and self-directed prioritization skills
  • Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
  • Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
  • Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools)

ADDITIONAL REQUIREMENTS:

  • Must be willing to work long hours and weekends as needed

COMPENSATION AND BENEFITS:

Pay Range:

Sr. Data Analyst: $110,000.00 - $145,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.

Company Details
SpaceX
1 Rocket Road
Hawthorne, California 90250 USA
www.spacex.com
1031 Open Jobs Available
SpaceX builds rockets and spacecraft from the ground up; including electronics, software, vehicle structures, and engines. In-house development includes nearly all flight critical custom components amounting to approximately 85% of our vehicles both ...

Benefits:
SpaceX offers one of the best environments in the world for employees to learn, build real working systems and tackle exciting challenges every day. We operate in a fun, casual work environment and have great benefits including: competitive salary, stock options, medical/dental insurance and free gym memberships. By joining the SpaceX team, you are not just a part of history, you are making it.

Supported Manufacturers:
Established in 2002 by Elon Musk, the founder of PayPal and the Zip2 Corporation, SpaceX has already developed two brand new launch vehicles, established an impressive launch manifest, and been awarded COTS funding by NASA to demonstrate delivery and return of cargo to the International Space Station. Supported by this order book and Mr. Musk‘s substantial resources, SpaceX is on an extremely sound financial footing as we move towards volume commercial launches.

Supported Models:
With the Falcon 1, Falcon 9 and Falcon Heavy launch vehicles, SpaceX is able to offer a full spectrum of light, medium and heavy lift launch capabilities to our customers. We are able to deliver spacecraft into any inclination and altitude, from low Earth orbit to geosynchronous orbit to planetary missions. The Falcon 9 and Falcon Heavy are the only US launch vehicles with true engine out reliability. They are also designed such that all stages are reusable, making them the world‘s first fully reusable launch vehicles. And our Dragon crew and cargo capsule, currently under development, will revolutionize access to space by providing efficient and reliable transport of crew and cargo to the ISS and other LEO destinations.
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Job Info
Location
Hawthorne, California, United States
Type
Permanent
Company Details
SpaceX
1 Rocket Road
Hawthorne, California 90250 USA
www.spacex.com
1031 Open Jobs Available
SpaceX builds rockets and spacecraft from the ground up; including electronics, software, vehicle structures, and engines. In-house development includes nearly all flight critical custom components amounting to approximately 85% of our vehicles both ...

Benefits:
SpaceX offers one of the best environments in the world for employees to learn, build real working systems and tackle exciting challenges every day. We operate in a fun, casual work environment and have great benefits including: competitive salary, stock options, medical/dental insurance and free gym memberships. By joining the SpaceX team, you are not just a part of history, you are making it.

Supported Manufacturers:
Established in 2002 by Elon Musk, the founder of PayPal and the Zip2 Corporation, SpaceX has already developed two brand new launch vehicles, established an impressive launch manifest, and been awarded COTS funding by NASA to demonstrate delivery and return of cargo to the International Space Station. Supported by this order book and Mr. Musk‘s substantial resources, SpaceX is on an extremely sound financial footing as we move towards volume commercial launches.

Supported Models:
With the Falcon 1, Falcon 9 and Falcon Heavy launch vehicles, SpaceX is able to offer a full spectrum of light, medium and heavy lift launch capabilities to our customers. We are able to deliver spacecraft into any inclination and altitude, from low Earth orbit to geosynchronous orbit to planetary missions. The Falcon 9 and Falcon Heavy are the only US launch vehicles with true engine out reliability. They are also designed such that all stages are reusable, making them the world‘s first fully reusable launch vehicles. And our Dragon crew and cargo capsule, currently under development, will revolutionize access to space by providing efficient and reliable transport of crew and cargo to the ISS and other LEO destinations.

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