UX Researcher, Associate (NJUS)

NetJets •

Chicago, Illinois, United States

Position Type: Permanent

Job Description:

Purpose of Position

Reporting to the Director, UX Research + Design, the UX Researcher is an attentive listener, a confident facilitator, and a team player; able to collaborate across teams and stakeholders. This individual is responsible for gathering and communicating insights for discovery and validation; and is able to frame problems and solutions from the users point of view.

Tasks and Responsibilities

Responsibilities include but are not limited to:

Collaborate closely with stakeholders, product, marketing, visual design, analytics, and technology teams to deliver exceptional digital user experience to our Owners, Passengers, Crewmembers, Agents, and corporate teams
Participate in live and remote user test planning, facilitation, and moderation, whiteboard sessions, affinity mapping / card sort / workshopping for generative and evaluative purposes
Communicate research insights and frame actionable recommendations and concepts
Develop user flows, task analyses, wireframes, wireflows, personas,journey maps, feedback surveys, service maps, et. al. as needed
Contribute to the repository of research findings and insights for future use and reference
Advocate for the user in areas of web accessibility and inclusion
Embrace UX research best practices and methods
Embrace our open culture of optimism, curiosity, and rapid experimentation

Education

Bachelor's

Certifications and Licenses

Years of Experience

0-2 years of experience

Core Competencies

Adaptability

Collaboration

Curiosity

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Bachelors degree in visual design, computer science, HCI/Human factors, or similar.
0-4 years of web design and/or usability experience, with a working knowledge of user interface design, information architecture, and in planning and conducting usability tests, disseminating and presenting research findings and in developing interactive concepts and wireframe prototypes
Working knowledge of user/web analytics technologies such as Adobe Analytics
Some experience with information architecture, usability heuristics, and HCI fundamentals
Solid communication and organization skills
Familiarity with capabilities and limitations of web technologies such as HTML, JavaScript, and CSS
Working knowledge of modern collaboration, annotation, and design tools such as MIRO, Camtasia, Figma, and others
Demonstrate a portfolio of case studies highlighting UX research discovery and validation
Basic understanding of agile/scrum processes and best practices
Comfortable with ambiguity and bringing research insights to life through presentation and storytelling
Ability to collaborate and learn from anyone in the organization

Job Ident #: 12872-en_US

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UX Researcher, Associate (NJUS)

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