A. Overview
At Eastern Air Express curiosity and excitement for growth go a long way. In fact, Eastern Air Express was launched by seekers, adventurers and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today.
Our open-hearted attitude, respect for the people we fly and our attention to detail is what sets Eastern Air Express apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.
This summary provides a listing of the knowledge, skills and abilities that are critical components of the position for Flight Follower.
B. General
This is a full-time position that will report to the Manager of Flight Following and interacts with the Director of System Operations Control, the Director of Operations, the Chief Pilot, the Manager of Inflight, the Director of Maintenance, other aircraft dispatchers, crew schedulers, maintenance controllers, and is responsible for the day to day flight dispatching and logistics of the airline relating to aircraft, security, personnel and costs. The successful candidate will be able to demonstrate a thorough knowledge and understanding of all FAR Part 121 aircraft dispatch requirements. Good communication skills are required, and the successful candidate must be able to exhibit the values and culture of the company while working with flight crews in a fast paced/dynamic environment.
C. Duties and Responsibilities The duties of the Flight Follower are as follows:
• Be highly knowledgeable of FAA Regulations, the Company’s GOM, SOCM, OpSpecs, and other materials pertinent to the duties;
• Be highly knowledgeable in-flight Flight Follower, logistic support and must be able to make time-dependent logistical decisions relating to the safety of flight, security, personnel, and costs;
• Ensure flight operations are conducted in a professional and disciplined manner in accordance with applicable FAA regulations plus the Company’s GOM, SOCM, and OpSpecs;
• Ensure the safety of the passengers and aircraft;
• Ensure flight crews are assigned and flights are released in accordance with guidance provided by the Director of Operations, Director of System Operations Control, Chief Pilot, Director of Inflight, the Director of Maintenance, or their respective designees;
• Coordinate scheduled and non-scheduled aircraft maintenance with the Director of Maintenance, Maintenance Control, or designee;
• Maintain flight-following to ensure safety of all flights;
• Maintain department records to ensure accurate reporting, currency, and accounting;
• Ensure passenger requirements are communicated to the flight crew;
• Maintain close liaison/communications (pre-flight / post-flight) with flight crew;
• Schedule ground transportation and accommodations for flight crew, as needed;
• Monitor flight and duty time of crew to ensure compliance;
• Monitor flight crew qualifications;
• Monitor aircraft maintenance compliance requirements
• Initiate, amend and prepare Flight Releases in accordance with 14 CFR FAR Part 121 Domestic and Flag regulations.;
• Ensure crew and aircraft assignments are current and up to date;
• Provide computerized flight plan and weather / NOTAM packages
per request.
D. Qualifications
• FAA Aircraft Dispatcher’s Certificate (mandatory)
• High School Diploma, GED or equivalent; Associate degree or higher preferred
• 2 or more years of experience in customer service
• 2 or more years of experience working in an aircraft dispatch environment utilizing large turbo aircraft (mandatory) and international experience preferred
• Airline industry or operational experience
• Reliable and self-motivated with a positive attitude
• Able to multitask efficiently and effectively to meet deadlines
• Interpersonal, written and verbal communication skills
• PC proficient in Microsoft Office products and general internet applications
• Ability to work any shift including evenings, weekends, and holidays as needed
• Ability to read, write, speak, and understand English
• Repetitive motion such as typing and phone work.
• Minimal physical exertion such as: pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags, files, and electronic equipment not in excess of 30 lbs.