Tasks
As the Customer Engineering Manager, you will perform the following duties:
- Define and manage technical/engineering strategy of assigned accounts
- Proactive technical analysis of NFF, low TSI, non-routine and define KPIs for assigned accounts
- Manage all technical inquiries, being the interface between the customer and LHT engineering
- Become knowledgeable of, and translate, customer maintenance programs and requirements into LHT processes
- Regular customer reporting (reliability, rogue, quality, warranty)
- Prepare and lead technical review meetings with customer (remote and on-site)
- Present LHT/LTCS (technical) improvements to customers
- Represent the LHT engineering organization including subsidiaries
- Work in and with various software systems and company E-tools to research and collect maintenance data
* All other duties as assigned or required
Benefits
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
To thrive in this role, we value a combination of the following requirements:
Education
- High school diploma/GED required
- College degree/vocational training required
- Bachelor’s degree required
- Master’s degree desirable
Professional experience required
- 3-4 years of experience in Aviation MRO Engineering
Languages
- Fluency in English required
- Spanish and German desirable
Industry knowledge required
- Component/System Engineering
- Sales/Customer Service (MRO)
Expert knowledge desirable
- General Airworthiness Authority knowledge
- Air Carrier Maintenance Programs (CAMP)
Computer skills
- MS Office and SAP as user
Environmental influences or other encumbrances
- Must possess permit to work in the U.S.
- Willingness to travel
Aviation environment
- Constant time pressure
- High stress levels
* CV/Resume required
* Company may provide relocation assistance
* Hybrid Model (remotely & in the office)
Company
About Lufthansa Technik Component Services LLC.
Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.
www.lufthansa-technik.de
