Customer Service Engineer (Structures) - Zurich

JOB SUMMARY:

Candidate will support Textron Aviation customers providing technical guidance to customers and service facility personnel relative to aircraft structural issues. Will coordinate with Structures Engineering to develop, certify and support the incorporation of structural repairs in all Textron Aviation models.

JOB RESPONSIBILITIES:

• Coordinate portions of the structural repair process through gathering of aircraft damage/condition information, communicating repair needs with engineering, providing status updates to the customer, and handling of accounting and billing actions.
• Develop letters to support field operations concerning ferry flights, flight extensions, minor repairs, and other related structural issues.
• Provide basic technical structural guidance to customers using published documents, engineering drawings, and manufacturing specifications.
• Identify structural related design and manufacturing improvement opportunities and provide constructive feedback to the appropriate department(s).
• Monitor structural repair trends to identify opportunities to develop standard repairs.
• Conduct on-site damage evaluations for severely damaged aircraft in the field.
• Expected travel 10 of the year.

EDUCATION/ EXPERIENCE:

• Bachelor’s degree required, or in lieu of degree one of these two:
  • 3 years of relative aircraft maintenance experience A&P license required.
  • 3 years of relative aircraft maintenance experience 2 year technical degree required
• Minimum 2 years of aircraft structural repair, customer support, or relative aircraft maintenance experience required
• Preferred Structural Repair/Sheet Metal experience

POSITION REQUIREMENTS:

• Excellent verbal and written communication skills
• Strong computer and MS Office skills
• Action oriented and seizes opportunities
• Professional and diplomatic demeanor
• Strong analytical and problem solving skills
• Ability to work remote 50% of the time

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.