A. Job Purpose
• To carry out efficient defect analysis and resolution within the engineering domain.
• Implement proactive defect tracking and analysis methodologies, leveraging engineering principles toswiftly identify and address aircraft defects, thereby maintaining operational integrity and minimizing downtime.
B. Key Accountabilities
Strategic Activities
• Monitor the short-term trend of maintenance defects occurring at the Line Maintenance level throughMaintenance Log entries, PIREPS, and aircraft Post-Flight Report Summaries.
• Utilize maintenance management software to control and track defects, liaising with clients andMaintenance, Repair, and Overhaul (MRO) providers for defect rectification.
• Proactively monitor aircraft system failure messages, issuing troubleshooting instructions promptly toprevent operational disruptions or Aircraft on Ground (AOG) situations.
Troubleshooting and Resolution
• Develop troubleshooting strategies and plans to address complex, intransient, and recurring defects,leveraging published technical data and computerized troubleshooting tools.
• Monitor all Open Minimum Equipment List (MEL) items and deferred defects, providing troubleshootingrecommendations and following progress in the Maintenance Information System.
• Coordinate additional technical assistance and the provision of documentation and test equipment/toolingfrom external resources such as aircraft manufacturers, Technical Services, and suppliers.
Operational Support and Coordination:
• Coordinate to procure and deliver parts required to rectify open defects or AOG situations, ensuring minimaloperational disruption.
• Compile necessary task-level data and instructions for MROs to action repairs or troubleshooting efficiently,facilitating swift resolution of technical issues.
• Ensure detailed logbook turnover to the next shift group for seamless continuity of operations, particularlyaddressing issues affecting aircraft operations.
Safety Compliance and Reporting:
• Actively participate in Safety Management Systems (SMS) by ensuring the highest reasonable level ofsafety performance, complying with all applicable safety and security laws, regulations, and standards.
• Report all accidents, incidents, and hazards promptly to contribute to a culture of safety and continuousimprovement.
• Elevate issues to superiors as necessary and adhere to company rules and regulations to maintainoperational integrity and safety standards.
Any other additional responsibility could be assigned to the role holder from time to time as a standaloneproject or regular work. The same would be suitably represented in the Primary responsibilities and agreedbetween the incumbent, reporting officer and HR.
C. Skills/Qualities Required
Ability to troubleshoot problems to address root causes Logistical Coordination Expertise
Technical Documentation Management Regulatory Compliance Knowledge
Defect Tracking Analysis Rapid Issue Resolution
Advanced Troubleshooting Skills Ability to influence and align internal and/or external stakeholders
D. Key Performance Indicators
• Operational Efficiency
• Document accuracy and accessibility maintenance
• Defect resolution time efficiency
• Logistical coordination timeliness and accuracy
• Compliance and Safety
• System failure prevention effectiveness
• Regulatory compliance adherence rate
• Incident reporting and escalation effectiveness
E. Key Interfaces
Internal Interfaces
• Maintenance, Repair, and Overhaul (MRO) Teams
• Collaborate closely with MRO teams to communicate defect analysis findings and coordinate repair and
troubleshooting efforts. Ensure seamless information exchange and efficient resolution of technical issues tominimize aircraft downtime.
External Interfaces
• Vendors/OEMs/Regulatory Authorities
• Liaise with TSD and various OEM for Technical defects.
• Liaise with subcontracted AMO to assist with troubleshooting advice or any other technical issue
F. Educational and Experience Requirements
Minimum Education requirements
• Bachelors degree in Electrical Engineering, Physics, Chemistry, Computer Science, Mechanical Engineering,or related field.
• Master’s degree in related field is preferrable.
• B1 / B2 License on Airbus or Boeing Aircraft.
Experience
Minimum
• 3-4 years of technical experience in system defects, failure analysis/debug, etc.
• Extensive experience in defects database management and reporting.
Desired
• 5+ years of technical experience in system defects, failure analysis/debug, etc.
• Extensive experience in failure and root cause analysis of PC and PC sub- systems for an aviation industry.
