Integrated Product Support Engineer
Location: Yeovil
Duration: 12 Months + or Permanent positions available
Rate negotiable on application
Our Clients UK Customer Support and Training Division is responsible for the support and training of both new ‘to type’ customers and the extensive in-service helicopter fleet operated by many clients in the UK and worldwide, which includes some of the most technologically advanced helicopters in the world.
The In-Service AW101 Product Support Engineering department provides the helicopter platform supportability infrastructure comprising of the following areas:
- LORA (Level of Repair Analysis) – Conducting assessments to continually develop the optimal maintenance policies to identify the lowest life cycle cost solution for the customer.
- DRACAS (Data Reporting, Analysis and Corrective Action System) – Collating and exploiting In-Service maintenance data, coordinating assessment, analysis and investigation, and pursuing candidates that warrant product improvement, technical publication updates, maintenance policy changes, and/or training.
- CBA (Cost Benefit Analysis) – Reviewing and interpreting component usage data, maintenance burden and lifecycle costs to predict and substantiate the benefit of a Product Improvement solution.
- Product Sustainment – Pro-active management and delivery of solutions for obsolete components and systems.
- The Product Support Engineering department works closely with the wider business to support Continuous Product Improvement.
WHAT YOU WILL DO
- Work as part of Product Support Engineering supporting AW101 customers in delivering complex multi-mission capability from Search & Rescue to Anti-Submarine Warfare.
- Influence and contribute to cost effective through life support of equipment and systems.
- Collaborate with internal departments and specialists to obtain and analyse data to identify areas of improvement.
- Present key findings and recommendations to stakeholder groups.
- Work with customers and vendors to fully understand any problems/failures and any factors that may influence reliability and maintenance policy.
- Make and support recommendations for maintenance policy, product improvement, technical publications updates and training throughout the product lifecycle.
- Participate in Engineering Design Reviews and technical working groups.
- Support customer reliability working groups, as required.
- Assist the customer in the successful delivery of complex projects safely, on time, to cost and quality.
For the IPS positions, there are 9 roles:
1. Reliability Data Analysis (DRACAS)
2. Equipment Performance Analysis (EPA)
3. Maintenance Policy Development (LORA)
4. Supportability Business Development and Cost Benefit Analysis
5. Obsolescence Solution Delivery
6. Damage Limit and Failure Review coordinator
7. Product Improvement Engineer – Mechanical Systems
8. Product Improvement Engineer – Airframe Electrical
9. Product Improvement Engineer – Airframe Avionics
KNOWLEDGE, SKILLS & EXPERIENCE
Essential you have:
- Ability to analyse data from a variety of sources and formats.
- An understanding of Supportability engineering principles and its individual/combined effect on lifecycle cost and asset and aircraft availability.
- Team player, able to discuss changing resource demands with other ILS leads and adapt accordingly.
- Knowledge of technical publications, engineering and helicopter systems and experience of helicopter operations/support.
Desired you have:
- Knowledge of the Leonardo Helicopters Engineering organisation, quality processes, operating procedures, drawing systems and digital products.
- Knowledge of Logistic Support Analysis (LSA)
- Technical understanding of the EH/AW101 platform and its constituent systems.
- Knowledge of GOLD, SAP and EAGLE software