Platform Engineer - Service Now

Platform Engineer – Service Now
Luton/Hybrid   
 
TEAM

The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet’s future growth plans and ambitions.

I&O Platforms are part of the ITSO organisation and form the backbone of easyJets technology capabilities. They underpin nearly everything we do at easyJet - from providing transparency on the state of our technology services to ensuring efficient and secure hosting of our data. Effective I&O Platforms are critical to enabling our future growth aspirations and our ambition to become Europes most loved airline.
 

JOB PURPOSE

The Platform Engineer is contributing to the seamless delivery of all IT services for their Platform. This role designs, builds, tests and scales services within a specific I&O Platform. It is heavily involved in design and implementation activities that result in new or improved I&O capabilities, and it brings skills and expertise to such areas as automating tasks (e.g., cloud, network, etc.), provisioning and configuration management; and other aspects involved in preparing and optimising I&O solutions.

The Platform Engineer collaborates closely with Platform Architects, product/platform teams, security, and network specialists, as well as other roles, particularly those in the infrastructure and operations. Being an approachable team-player is therefore crucial for success. The Platform Engineer is expected to demonstrate strong attention to detail and a customer-centric mindset.

 JOB ACCOUNTABILITIES

The Platform Engineer is working within the I&O Platforms team and is assigned to the IT Common Tools Platforms. The role reports to the Platform Lead.

The Platform Engineering Specialist is responsible for different areas within their assigned Platform, as specified below:

Engineering Management

• Lifecycle Management
• Quality Assurance
• Release Platform Engineering & Configuration
• Maintenance, Support & Troubleshooting
• Reliability Engineering & Performance
• Task & Process Automation

Architecture Management

• Security & Compliance By Design
• System Optimisation & Improvement
• Technology Evaluation & Selection
• Research & Innovation Management
• Disaster Recovery Management

SPECIFIC PLATFORM SKILLS

• Experience or Knowledge of IT Service Management: Now Platform
• Experience of Enterprise Agile Planning: Jira
• Experience of Team Collaboration tools: Confluence
• Experience of Release & Deployment tools: Terraform

KEY SKILLS REQUIRED

• Demonstrable experience within an IT department.
• Proficiency in designing scalable and reliable technology Platforms, including knowledge of system components, architecture patterns, and integration techniques.
• Demonstrable ability to manage and continuously improve infrastructure components such as servers, databases, cloud services, network and storage systems.
• Experience in IT service management (ITSM) and Information Technology Infrastructure Library (ITIL).
• Understanding of system development life cycle methodologies (agile software development, rapid prototyping, incremental, synchronise and stabilise, and DevOps/ DevSecOps).
• Demonstrable experience of agile development methodologies (such as Scrum/Sprints, Journey Mapping, Kanban).
• Strong scripting skills (e.g., Terraform, Python, PowerShell) to automate repetitive tasks, streamline workflows, and improve operational efficiency.
  Experience with cloud and cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud services to design, deploy, and manage cloud-based infrastructure.
• Knowledge of virtualisation technologies (e.g., VMware, Hyper-V) and containerisation tools (e.g., Docker, Kubernetes) for efficient resource utilisation and deployment.
• Experienced in managing and delivering through third-party suppliers, focusing on business outcomes

What you’ll get in return 

·Competitive base salary 

·Up to 20% bonus 

·25 days holiday 

·BAYE, SAYE & Performance share schemes 

·7% pension 

·Life Insurance

·Work Away Scheme

·Flexible benefits package 

·Excellent staff travel benefits 

About easyJet

At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply

Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.