Qualifications
- High school graduate or GED required
- MUST BE 20 years of age to begin the interview process.
- 1 to 2 years of customer service experience preferred
- Valid passport is required, the ability to travel in and out of the United States, and the ability to travel to all current and future international destinations served by Frontier Airlines is required
- Must present a neat professional appearance and demeanor including adhering to Frontier Inflight uniform and appearance guidelines, including no visible tattoos or multiple piercings. Tattoos may not exist in the following areas: shoulders to fingertips, neck or chest area, behind the ears and for women – mid-thigh to toes
- Must be willing to relocate to assigned base location
- Must be willing to work flexible hours, including nights, weekends, holidays, and extended hours when needed
- Must be willing to travel for long stretches of time as part of the job
- Must be willing to change and adapt to meet the demands of the job, including accepting schedule changes on short notice
- Must be willing to fly both international and domestic routes
- Where permitted by applicable law, all candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based jobs, if not already employed by Frontier Airlines. Proof of vaccination will be required at hire.
Knowledge, Skills and Abilities
- Excellent interpersonal, oral, and written communication skills
- Must be able to read, speak, write, and communicate in English fluently
- Ability to communicate effectively with and reassure passengers in a hurried and stressful environment
- Ability to work independently as a leader and as a team member among fellow employees and passengers
- Heavy lifting, pushing and/or pulling of objects up to 100 pounds occasionally and/or up to 60 pounds frequently
- Ability to sit in and be secured with seatbelt and shoulder harness in all jump seats without a seat belt extension, harness extender or modify the integrity of the jump seat
Equipment Operated
Includes, but not limited to, beverage/snack carts, galley equipment, POS devices/systems, flight stairs, aircraft cabin equipment including doors, and emergency equipment.
Work Environment
Working environment subject to varying climate conditions, air turbulence, changing locations, variable hours, dry air, noise levels from engines and other equipment, dim lighting and confined spaces
Working environment is typically fast paced and physically demanding
Work shifts/hours vary including days, weekends, evenings, red-eyes and holidays
Physical Effort
- Perform frequent repetitive motions, to include bending at the waist and knees and sustaining those positions for extended periods of time
- Must have 20/20 (or “sufficient”) vision and hearing to safely perform the essential functions of the position
- Ability to hear, interpret and respond to onboard chime systems, call buttons and announcements or direction given over interphone and public address system
- Ability to stand throughout most of work shift
- Perform in-flight duties while in a pressurized cabin for extended periods of time
- Possess the physical strength to reach and operate all emergency equipment and exits
- Operate door and window exits in manual and emergency modes. (Can include weight of 33 lb window exit and investigate door “emergency mode” resistance)
- Push/pull/move a galley cart weighing 100 lbs
- Moderate physical activity required by handling objects up to 50 lbs occasionally and/or up to 35 lbs frequently
- Ability to lift a 35 lb luggage piece (occasionally - bags heavier than 50 lbs) from the floor to 33” (i.e. floor to passenger seat) AND from 33” to 67” (i.e. passenger seat to overhead compartment)
- Ability to reach into overhead compartments with a height of 67” and depth of 28”
- Ability to be properly secured in the cabin jumpseat by the safety belt and shoulder harness without the use of seatbelt extensions
- Ability to balance and reach across seats and serve passengers
Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Positions Supervised
Hourly Rate: $25.50 per hour
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Workplace Policies
At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.
Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.