Primary job duties

• Manages and maintains reports for EtQ system (Irregular Operations Reports [IORs]), FAA Request for Information (RFI), FAA Voluntary Disclosure Reporting Program (VDRP), FAA regulations, and mainline partner requests
• Maintains InFlight regulatory and departmental archives

Duties and Responsibilities

• Irregular Operations Reporting (IOR)
  • Reads and analyzes complex daily report submissions from flight attendants for required content and identifies regulatory and/or policy deviations, requesting clarification, when necessary
  • Collaborate with InFlight and other departmental SMEs/leadership regarding IOR submissions to work on strategic solutions for identifying operational issues and improving others’ understanding of policies
  • Sends weekly InFlight IOR status report to InFlight leadership team
  • Submits requested IOR information to mainline partners and other departments, as needed
  • Conducts training for new IF EtQ users to align with department proficiency and operational objectives
• Request for Information (RFI)
  • Receives and returns RFI reports
  • Schedules and facilitates FAA interviews with flight attendant(s)
  • Interfaces with InFlight Leadership and the Safety Department on RFI submission to FAA
  • Maintains InFlight RFI archive
• Regulatory Reporting for Passenger FAR Violations
  • Compiles, creates, and submits required 14 CFR Parts 121.575 and 121.580 reports to the FAA
  • Schedules and facilitates FAA interviews with flight attendant(s)
  • Maintains the required reporting 121.575 and 121.580 archive and database
• Automated External Defibrillator (AED) and Emergency Medical Kit (EMK)
  • Receives the AED and EMK information from Manager InFlight Standards and attaches to applicable reports
• Voluntary Disclosure Reporting (VDR)
  • Receives information for potential VDRs and works with InFlight leadership on determining submission
  • Submits information, including written reports, into VDRP website and completes notification to the FAA within the regulatory timeframes
  • Compiles and submits VDRP comprehensive fixes
  • Assigns and forwards surveillance for VDRP closure
  • Attends VDRP meetings and calls
• Other Duties
  • Prepare IOR and regulatory violation data for leadership safety meetings
  • Coordinates with InFlight departments on received and submitted correspondence letters and maintains InFlight FAA correspondence archive
  • Attends required Company meetings, training, workshops, and seminars

• Current or previous SkyWest flight attendant experience preferred with a minimum of one year in the position
• Must be in good standing with SkyWest
• Knowledge or ability to learn Microsoft Office Suite, and Adobe Professional, Ring Central, and Sabre software.
• Knowledge or ability to learn SkyWest Online intranet and Company software.
• Experience or ability to gain high degree of proficiency in IOR, VDR, Share Point and other web-based programs
• Knowledge and understanding of InFlight policies and procedures and other interfacing policies and procedures with the InFlight Operations department
• Self-motivated
• Ability to respond quickly to change
• Ability to manage stressful situations in a professional manner
• Ability to maintain confidential information
• Approachable, open-minded, and helpful
• Extremely detail-oriented, organized, and skilled in problem-solving and prioritizing
• Excellent communication and interpersonal skills
• Must be a team player and contribute to a positive work environment
• Ability to effectively manage correspondence in a timely manner.
• Excellent written and communication skills.
• Takes accountability for results
• Knowledge of airline regulations and guidance preferred
• Knowledge or ability to learn airline Safety Management System (SMS) and SkyWest policies and procedures preferred

• Works eight hours per day during business hours and weekends, as needed.
• Long periods of sitting, working on a computer, and reading.
• Travel non-revenue space available (NRSA) or non-revenue positive space (NRPS) status for attending required meetings and trainings.
• Maintain regular attendance.
• This is a Department of Transportation safety-sensitive position