Ramp Tower Controller - Air Traffic Strategy

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

The Air Traffic Systems Ramp Controller’s primary purpose is to coordinate and administer ramp control and gate management throughout the geographic boundaries of the airport non-movement area on a per shift basis and serves as the focal point for the safe, efficient and expeditious ground movement of aircraft ingress and egress within the confines of the ramp to achieve operational priorities. Through effective flow of arrivals and departures will improve on-time performance and reduce taxi delays. Proper sequencing of departures ensures high values flights receive necessary priority without impact to airport surface movement. Arrival performance is vastly improved as controllers use all available tools to make prioritized decisions to maximize ramp and gate space.

• Monitors inbound and outbound operations and determines best course of action to manage movement, issuing push, taxi, safety advisories and instructions to aircraft in the non-movement area via FCC licensed frequencies
• Communicates and interacts effectively with local internal departments, specifically the Stations Operation Center, Network Operations Center and ATS Desk on flight priority and resource capabilities
• Maintains continuous liaison with the local airport authority, local FAA, other airlines, deice companies and any other entity necessary to ensure the smooth operation of the ramp tower functions
• Works with specialized hardware and software, including video cameras, aircraft monitoring systems, gate management systems and VHF radio equipment to safely communicate, monitor and control aircraft movement
• Maintains currency in changes to the airfield layout, construction and aircraft management policies and procedures associated with the operations of the ramp tower
• Provides ramp control services to other airlines under United control areas

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• High School Diploma, GED or education equivalent
• 2 years’ experience in Airline/Airport Operations and/or an aviation-related college degree
• Intimate knowledge of Airline and/or Airport Operations
• Ability to read, write and clearly speak the English language
• Ability to multitask different operations at the same time
• Technology literate in working within established systems
• Ability to work in a fast-paced, high-pressure environment
• Must be flexible and willing to work any shift in a 24 hour/7 day a week operation including weekends, nights and holidays
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• College degree with aviation focus
• Previous Ramp Tower or FAA Air Traffic Control

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.