Take-off with Pilatus! If you thrive in a fast-paced aviation environment and enjoy coordinating solutions for customers when they need it most, we invite you to explore our opportunity for an AOG Coordinator supporting our Southeast service network. This position may be based at one of our U.S. southeast service locations including Chamblee, GA; Rock Hill, SC; Sarasota, FL; or Westminster, MD.
The AOG Coordinator serves as the centralized point of contact for all Aircraft on Ground (AOG) events in the Southeast region. This role is responsible for 24/7 coordination of customer communications, technician dispatch, and logistical support to ensure rapid, consistent, and high-quality AOG response. The AOG Coordinator enables operational efficiency, protects shop-floor schedules, and supports world-class customer service while ensuring compliance with FAA, Repair Station, and Pilatus quality standards.
ESSENTIAL DUTIES/RESPONSIBILITIES
- Coordination of Aircraft on Ground support activities including assessment of incoming events and dispatch of technicians
- Operation of the designated AOG hotline serving as the primary communication hub for customer AOG inquiries
- Monitoring of technician availability across service locations to support rapid response and resource allocation
- Dispatch coordination based on technician availability, qualifications, geographic location, and customer priority
- Communication of dispatch details to technicians including location, scope of work, and operational expectations
- Coordination of logistics including tooling, parts sourcing, transportation, shipping, and lodging for mobile maintenance teams
- Continuous communication with customers throughout AOG events including status updates and expectation management
- Coordination with maintenance operations and quality personnel to ensure compliance with work-away-from-station requirements
- Monitoring and tracking of AOG activity, response times, and operational outcomes for performance visibility and improvement initiatives
- Escalation of operational, safety, or customer concerns to leadership when required
Requirements
SKILLS/QUALIFICATIONS
- Bachelor’s degree in aviation maintenance, business administration, operations management, or related field, or equivalent professional experience
- Minimum 5 years experience in aviation maintenance repair operations, AOG coordination, dispatch, or related operational roles
- Knowledge of Part 145 repair station operations and work-away-from-station requirements
- Experience coordinating maintenance resources, technicians, and operational logistics in time sensitive environments
- Proficiency with Microsoft Office applications including Outlook, Excel, and Word
- Professional English communication skills
- Strong organizational skills and ability to coordinate multiple operational priorities
- Ability to work effectively under time sensitive and high pressure operational conditions
- Strong attention to detail and commitment to safety, quality, and customer service
- Ability to support a 24/7 operational model including nights, weekends, and holidays as required
WHAT WE OFFER
- 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
- 90 of medical, dental, and vision premiums paid for single coverage and 80 for family coverage, averaging $9,600 annually
- Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
- 401(k) retirement plan matching up to 6
- Life and long-term disability insurance premiums paid in full
- Tuition assistance available annually after 1 year with Pilatus
The salary range is $130,000 - $158,000 per year depending on experience. Pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with spanet data.
Interested and qualified candidates should submit their application as soon as possible. Please note that this announcement may close at any time, early applications are encouraged.
With over 3,000 employees and about 200 apprentices at its headquarters in Stans, Switzerland, completion center in Broomfield, Colorado, and multiple service centers across Westminster, MD, Rock Hill, SC, Chamblee, GA and Sarasota, FL, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment.
Pilatus Aircraft USA Ltd. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
