Airline Customer Service Supervisor

As Supervisor Passenger Services, you will effectively supervise the flow of the operations, from check-in through boarding passengers, and assist both customers and employees in any manner required.

Responsibilities include (but are not limited to):

• Supervises, coordinates, and controls airport passenger service functions.
• Monitors the quality and quantity of work performance.
• Ensures compliance with Company rules and regulations, and Company safety standards and trains subordinates.
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
• Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors, and other third parties are treated with respect.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued and displaying a relevant company ID.
• The scope of the job may vary with the size of the operation and its primary line of business.
• Other duties as assigned.