Role Introduction
Reports to: Lounge Duty Manager
In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. The job holder will monitor our lounge front of bar operations and ensure services extended to our valuable customers are of the highest standard which complies with Cathay Pacific’s and our customer airlines’ established requirements at Hong Kong International Airport (HKIA).
Join before 31 December 2024 to get a New Joiner incentive of HK$12,000*
Key Responsibilities
- Work with Lounge Service Delivery Manager and Premium Service Team (PST) to deliver personalised and memorable experiences for premium customers and VIPs
- Support performance management and development of front of house bar team including training, coaching, wellbeing, grooming, planning and delegating daily tasks to team
- Liaise and collaborate with back of house team on daily operations and other issues as required
- Deliver excellent customer service with warmth and professionalism
- Supervision and direction of bartenders and bar backs
- Ensure standardisation and consistent beverage preparation, presentation and quality
- Maintain a high standard of cleanliness and presentation in the working environment and ensure all sections are well-prepared
- Monitor bar beverage stock levels and inventory control
- Follow all safety, hygiene, sanitation, breakage control, preventive maintenance and service standard
- Ability to work in a fast-paced environment and multitasking
- Keep up to date on the latest regulatory and service requirements, ensuring alignment of policies and procedures with operational standards
- Provide trainings and develop the bar team
- Stay updated and highly competent understanding on beverage knowledge, including wine, spirits, cocktails, and tea
- Excellent knowledge of mixing, garnishing and serving drinks
- Assist guest in taking orders and provide menu recommendations
- Ensure efficient delivery of drinks and snacks according to specifications
- Address bespoke drink requests and maintain customer satisfaction
Requirements
- Handle tasks as directed by Lounge Duty Managers and management e.g. support operational / health and safety audits, handle ad-hoc incidents / accidents, attend meetings, implement engagement activities
- Post-secondary qualifications
- Minimum 5 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel or similar capacity
- Relevant working experience in catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
- Knowledge of wines, spirits, and cocktail. With wine and beverage certificate or relevant certificates will be an advantage
- Polished communication skills with fluent spoken and written English and Chinese (Cantonese and Putonghua)
- Strong leadership and people management capabilities
- Strong problem solving skills and resilience to manage multiple tasks
- Strong interpersonal skills with flair in delivering service excellence
- Able to work shift duties including overnight shifts
Benefits
- Being part of a world-class service brand to be proud of
- World-class training and structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Extensive medical coverage & insurance scheme for you and your dependents
- Flexible retirement scheme
- Discounted travel across many airlines for you and your family
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
*Terms and Conditions Apply.
