Company Description
At Cathay Pacific, we share one common aspiration: to be the worlds best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Notes:
- All Chinese mainland based positions are subject to local terms and conditions.
- Applicants must have the right to live and work in Chinese mainland.
- Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.
Role Introduction
To support the formulation of digital sales and channel proposition strategy and its execution, meet digital sales target, and engage with external partners to drive commercial and strategic value.
Key Responsibilities
Digital Sales
- Support Head of Customer Travel to formulate digital sales strategy and perform execution
- Enrich product offering catalogue for digital channel and roll out key tools across sales offices
- Work with sales offices and headquarter business units to deliver an omni channel experience for customer across sales and service through Marketing Cloud
- Participate in partnership discussion to drive commercial value and extend reach of new customers
- Instil best practice in campaign formulation and ensure a platform for best practice sharing among sales offices is in place
- Mentor direct reports, encouraging effective collaboration and identifying learning opportunities to ensure appropriate training and development is in place
Revenue Generation
- Accountable for revenue target achievement from direct sales channels including CX.com, Mobile applications, Customer Care Department and metasearch directed business
- Manage all digital sales revenue within the region to maximise return on investment
- Support Head Office to develop and implement new ancillary products to leverage emerging market opportunities and drive additional revenue
- Lead the strategy development and execution of all region-based marketing activities
Insights
- Develop regional digital sales intelligence in association with competition analysis and consumer trend monitoring
- Keep up with the industry development and leverage on the advanced digital sales tools or channels to drive and maximize digital sales
OTA Flagship Stores development and OTA agency management
- OTA flagship stores enabler and in charge of function development etc.
- Manage OTA platform performance, and increase CX’s revenue/ticket share
- Launch joint promotional activities with OTAs to increase CX market awareness
- Conduct regular reviews of channel performance
- Any other reasonable task as requested
People Development and Performance Management
- Lead, support and encourage own team to achieve success
- Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
- Supervise and mentor direct reports, encouraging effective collaboration
- Demonstrate leadership and lead by example in accordance with Cathay’s core values
- Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
- Maintain active and ongoing dialogue in relation to employee goals and individual performance
- Actively engage with employees to enhance communication and their understanding of department goals
- Enhance the employee experience in line with the role level and the internal brand promise
E&A
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic Qualifications
- University degree preferably in Business, Marketing, Economics, Communications or related discipline
Knowledge, skills, training and experience
- 7+ years’ of practical experience in a commercial discipline of digital sales or eCommerce. Experience with airline or hospitality industry a definite advantage
- Strong leadership skills with the ability to inspire and positively influence employees
- Demonstrable experience in leading regional teams and individuals to achieve success
- Demonstrable results in achieving digital sales targets
- Experience in agency management and / or partner management
- Adapts to and embraces constant change
- Excellent commercial acumen and possess an analytical mind-set, and strong in digital sales tools
- Ability to build trust, influence, and promote collaboration among a wide range of stakeholders
- Take ownership, resourceful and decisive
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
