There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

We are in search of an Identity & Access Management (IAM) leader to the take the reins on Access Management and Directory services.

The IAM team is expanding to meet the growth of United Next strategy and is transforming our access management capabilities to improve the security posture of United Airlines by keeping our workforce safe as well as helping secure the connected aviation ecosystem from real world threats. This will be accomplished while creating modern login experiences at home, in the office, airport, and in the air so our front line can focus on what they do best – getting our customers safely to their destinations.

We are looking for someone with a passion for cybersecurity, identity, access management, and the knowledge that it begins with people and process.

As a key member of the team, you will have the opportunity to contribute to a range of functions within access management. This includes leading initiatives like Access Management technology and process transformation, user directory services, multi-factor authentication, and our journey towards a passwordless experience. Additionally, you will play a crucial role in shaping policies and standards, implementing new technology, communication and driving adoption across the enterprise.

The ideal candidate should have strong knowledge in cybersecurity, identity and access management, identity protection, and active directory and Azure Active Directory. Moreover, they should have a track record of leading and motivating multi-functional teams to improve the promotion of trusted identities while prioritizing security and positive user experiences.

· Develop an Access Management Program to support our identity and access management policies and standards that adhere to NIST 800-53 while incorporating regulatory and industry standard process to support PCI, DFARS, SoX compliance

· Ensure all persona types are covered in solution architecture, test case coverage, and adoption (employees, non-employees, pre-hires, retirees, et. Al)

· Define critical metrics to demonstrate United’s commitment to secure access management practices that also enable productivity and reduced service desk calls

· Develop, lead, and own the universal directory strategy and execution demonstrating partnerships with the Active Directory team to establish periodic review of configurations, remediation to keep the airline safe and ensuring alignment with the Identity Lifecycle Management/Governance/PAM leader to ensure outcomes are achieved broadly across the IAM program.

· Implement modern access management authentication solution and drive adoption across all users and applications including partnering with the Identity & Access Governance team to ensure effective management of elevated role-based and privileged access roles are controlled via lifecycle management

· Collaborate with application and product teams to inform roadmaps and incorporate digital trust requirements and features to advance the organization toward passwordless (passkeys, biometrics, etc.)

· Lead API Key management strategy and delivery

· Work with senior leadership to keep them informed, involved, and inspired on progress

This position is remote and would require approximately 20 travel.

Who you are:

· Comfortable working at all levels of the organization

· Passionate about cybersecurity, technology, protecting our digital identity footprint.

· Decisive. You can make critical command decisions in a timely manner sometimes with limited information.

· Both a doer and a leader who can operate at a granular level on data privacy and data protection matters, comfortable working in grey space and able to get into the details but who can raise up and work across high levels of the organization.

· Good communication skills with an affinity to advocate for and drive organizational change and transformation.

· Both systems thinking and productive; you are a strategic thinker who can understand the business core drivers; you have a bias for action and know that the true test of an idea comes when we try it out in the real world.

· Curious about current technology, identity protection, and cyber security trends; able to adapt accordingly.

· Unflinching in your desire to build and operate a world class team.

· Emotionally intelligent and possess the ability to adjust style to meet the needs of the audience.

How we work:

· Casual, collaborative, agile environment which embraces and operates under our shared principles.

· Complete transparency with open, honest discussions about our progress

· Close working relationships between and across stakeholders and both our technology, engineering, and cybersecurity teams

· Lead enabling processes that focus on putting our application, product, technology, and cybersecurity teams in the best position to succeed together.

· Invest in our people, products, and technology; hiring the best talent, and giving them the chance to meaningfully contribute to making United the best airline in aviation history.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

· 12+ years of related experience, including at least 5 years leading and coaching teams to their highest potential

· 4+ years of experience identify and remediating cyber security, technology, or operational risks related to data

· Strong knowledge of cybersecurity principals, standard methodologies, and technology with applied experience managing security risks associates with data privacy and data protection

· Knowledge of applicable laws, regulations, standards, and frameworks (PCI, Data Privacy Laws, IOS27001/2, NIST, HITRUST, CIS, etc.)

· Certifications (at least one preferred): CIPP, CISM, CISSP, CISA

The salary for this position is $159,300 to $233,640, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

• Bonus eligible: Yes

• At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holiday, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.