Job Specifications
Education
High school diploma or equivalent.
Four year management degree (preferred).
Extensive customer service training / experience required.
Finance training or experience required
FAA Repairman Certificate or Airframe and Powerplant License required.
Experience
20 years prior experience on turbine aircraft and systems.
15 years experience in supervision of 10 or more team members in an MRO environment
Program Management or supervision of large team required.
15 or more years extensive FAA paperwork, work order and billing process experience required.
15 or more years extensive customer service experience required.
Intermediate to advanced computer experience or training required. To include experience with Microsoft Office, accounting, work order and billing software.
Initiative
Self-motivated with strong leadership skills.
Able to maintain a rapid pace.
Able to process work without supervision.
Ability to lead, provide incentive and boost morale of team members in both good and bad situations / economic times.
Able to deal directly with customer, including with areas of conflict. Skillful in resolving those conflicts in a professional business manner.
Able to help develop Airframe Programs and solve issues which may inhibit growth.
Able to train future business leaders from within the Team.
Able to provide vision and insightful leadership and communicate those objectives to the General Manager
Responsibility
Owns and manages daily operations; command of driving and achieving KPI performance and the inputs that affect those (i.e. staffing, pre-planning, execution, safety, quality escapes, etc.)
Must perform all work in accordance with Federal Aviation Administration guidelines.
Ensure all Airframe Programs follow all company and safety rules during performance of duties.
Maintain customer oriented work habits and ensure Team members do the same.
Direct the work and flow of multiple projects as needed.
Hold ultimate responsibility for completion of work orders, FAA paperwork and billing invoices.
Development, supervision and growth of the Airframe Departments on business aviation aircraft.
Physical Requirements
Able to lift at least 50 lbs.
Routine walking, sitting and occasional bending.
Routine or repetitive physical motion with arms and hands.
Intermediate to advance personal computer operations.
Supervision
Will work under supervision of General Manager.
Direct supervision of Airframe Program Managers.
Work with other Department Program Managers and Team Leaders on multiple projects in a cooperative manner.