About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

The Director of Quality, Manufacturing Operations is responsible for developing, deploying, and maintaining all aspects of the quality management system of FlightSafety International’s Simulation Systems division, managing all quality policies, procedures, processes, programs, and practices to assure the organization of continuous improvement, conformance, and effectiveness with the appropriate standards and regulations.

• Directs the quality department team and programs to support the FlightPlan.


• Responsible for results in terms of product quality and conformance to regulations and organizational policies. Will act as the Management Representative for Quality.


• Develops and deploys the quality system that ensures product conformance to defined requirements.


• Develop and track Key Performance Indicators.


• Ensure ongoing compliance of the organization’s QMS to existing or new quality standards (ISO9001, AS9100, etc.).  


• Responsible for CAPA, continuous process improvement, auditing projects, and a good understanding of business risk-reward tradeoffs in project management.  


• Knowledge of Quality documentation process, Document Control practices, as well as managing documents, records, forms, work-instructions in an easy-to-use and fast retrieval system.


• Periodically reviews the suitability and effectiveness of the quality system with executive management.  Understand, comply, and improve established company SOPs, policies, and procedures.


• Leads all continuous improvement initiatives for FlightSafety Simulation Systems


• Manages interactions with customers and regulatory authorities concerning the quality of products, systems, and processes.


• Work with purchasing & production in the evaluation of suppliers and selection of potential suppliers.


• Work with customer service, program managers, marketing, and engineering to determine and resolve customer-initiated actions for improvement.


• Identifies and manages continuous improvement projects that may span multiple sections or departments/divisions with the objectives of achieving quality, reliability, and cost improvements.  


• Use process mapping techniques such as Lean and/or Six Sigma process improvement methodologies to reduce waste and improve quality outputs.


• Share across the FlightSafety International family of businesses/divisions improvement ideas and guidance as requested and determined in consultation with the organization’s executive and senior-level managers.  

• Four-year degree required in Engineering &/or Technical discipline.

• Minimum of 12 years of manufacturing/technical business experience. 

• Strong project management skills required.
• Must be a self-starter with a desire to drive change throughout the business.
• Must be a customer advocate.
• Certified Black Belt or enrollment in certification program preferred.
• Strong computer skills required, including Access, Word, Excel, JMP (or other stats package), Visio and ERP system utilization.

This position may require access to information that is subject to compliance with the U.S. export regulations including but not limited to the Arms Export Control Act (AECA), the International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR), and Office of Foreign Assets Control (OFAC) regulations. For roles subject to these regulations, applicants must qualify as a U.S. Person, or FlightSafety must be granted the appropriate authorization from the governing agencies whose technology and information comes under its jurisdiction. Please understand that any job offer that requires the approval of an export license will be conditional on FlightSafety International’s determination that it will be able to obtain an export license in a timeframe consistent with our business requirements. A “U.S. Person” according to the applicable definitions is a U.S. Citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee.  

Some positions will require the successful applicant be eligible to obtain a Security Clearance, which may require U.S. Citizenship. 

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address.  FlightSafety International will never ask for personal or financial information through social media or third-party email providers.