At Bombardier, our employees work together to develop mobility around the world, one good idea at a time. If you have a good idea, well provide the environment in which it will thrive and grow into a great product or customer experience.
Your ideas are our fuel.
In your role, you will
- Adhere to Bombardier General Work Rules
- Perform managerial responsibilities, for example, hire/fire, disciplinary actions, PMP, and professional development
- Plan and coordinates activities of service center
- Develop long and short term service center goals and objectives
- Monitor the performance of service centers to assure Bombardier Aviation Services objectives are achieved, profitability maximized, and customer satisfaction maintained
- Monitor and negotiates vendor support agreements
- Monitor technical performance of service center and recommends changes as needed which enhance service and profitability through increased repair capability
- Coordinate vendor agreements which support service center operations technically and financially
- Approve and coordinate changes, addition, etc. with upper management on behalf of service center
- Coordinate resolution of requests for changes in personnel, policies and procedures as necessary by obtaining all necessary input from related personnel
- Develop achievable budgetary goals to achieve maximum profits, maximum utilization, and maximum customer satisfaction.
- Review, accept, and process annual service center budgets ensuring that all related budgetary and support materials have been received and analyzed
- Approve and recommend major service center purchases by coordinating with service center personnel and upper management
- Inform and coordinate with upper management to keep them abreast of service center operations and important issues
- Consult and coordinate with peers at parent company in such areas as product support, finance, purchasing, programs, marketing, field service and engineering
- Coordinate and communicate with other departments, customers, vendors, and operators to improve overall program
- Develop and promote recognized service center programs
As our ideal candidate
MINIMUM REQUIREMENTS
- 10+ years management experience in the aerospace industry, with minimum 7 years experience at a Director level managing a customer service work force
- Bachelors degree in a related area or equivalent combination of education and experience
- Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
- Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, employees, management, and contractors
- Planning and organizational skills necessary to prioritize, assign, and coordinate workload of assigned area and employees within a multiple project setting
- Working knowledge of FAA and Federal Aviation Regulations
ADDITIONAL DESIRED/PREFERRED QUALIFICATIONS
- Bachelors degree in Business
KNOWLEDGE, SKILLS & ABILITIES
- Working knowledge of process improvement methodology and application (e.g., Six Sigma)
- Working knowledge of accounting and budgeting principals necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs
- Working knowledge of process and controls required in the performance of aircraft maintenance
- Computer skills necessary to learn and/or operate word processing, spreadsheet, database, presentation, email, and web-based applications
- Verbal and written communication skills
- Business writing skills necessary to create various reports and correspondence
- Interpersonal skills necessary to work effectively with a variety of individuals, departments and organizations
- Presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with all levels of management
- Ability to create and foster a positive work environment
Bombardier Aerospace is an equal opportunity employer with a non-discrimination policy.
If your profile meets the requirements of the position, we will keep you informed via email or phone.
Join us at: careers.bombardier.com
Your ideas move people.
Job General Manager, Service Center
Primary Location Wichita Service/Compltn.Center
Organization Learjet Inc
Shift
Employee Status Regular