General Manager, dnata Catering & Retail, Melbourne

dnata Catering and Retail is Australia’s largest and most admired inflight catering and retail partner. Chosen by many of the world’s top airlines, we operate 16 facilities across 10 cities and employ over 4,000 people who help us to produce over 64 million meals, servicing more than 250,000 flights each year.

We have an exciting opportunity for a senior executive to join our successful International Flight Catering team full-time, based at Melbourne Airport. As General Manager, dnata Catering & Retail, Melbourne reporting into our Chief Operating Officer, you will lead the strategic performance for our Melbourne unit, which is the busiest hub in our network. Belonging to the Senior Leadership Team, you will be responsible for shaping and cascading the company’s vision, mission, and values, and role-modelling the onednata culture.

Entering our facilities each day with a sense of purpose, you will lead a Unit Operations Manager and a dedicated group of high-performance Department Leaders, who focus on daily operations, empowering them to manage and drive success from within. With direct oversight of the overall performance of the unit, including the areas of safety, quality, customer experience, people development and business partnerships, you will also aim to inspire by example and be a consistent driver of future growth through new initiatives.

In this role, you will:

• Develop and deliver short and long term goals for the business


• Monitor and manage operational financial performance


• Ensure a safety-first work environment and culture and sustainable operation


• Lead, motivate and empower others to build employee engagement and high performance


• Build high trust relationships with our clients and key stakeholders to build value


• Proactively coach and mentor the leadership team, empowering them to make decisions that impact the business positively


• Contribute advice and insights into analysis on operational performance


• Ensure the business is current and compliant with all food safety, workplace safety and employee safety through training and awareness

To  be considered for the role, you must meet the below requirements:

• Bachelors degree or equivalent in a related field


• A minimum of five years of experience in a similar role (food manufacturing/logistics) at leadership level


• Experience leading large workforce teams of over 200 staff

You’ll  have an edge if you have:

• Good understanding of Hazard Analysis Critical Control Point systems (HACCP), Food Safety, Work Health Safety and Quality Assurance


• Previous food manufacturing, fast moving consumer goods, 3rd party logistics, supply chain or aviation experience


• Sound understanding of financial performance metrics and reporting


• Characteristics including agility, diplomacy and the ability to resolve complex problems


• High energy, results driven with a ‘Can Do’ attitude

What can you expect?

• Supportive, like-minded executive guidance from Corporate Office Team


• Opportunity to grow a business with world class reputation and global brand

At  dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment  Process and Timeline
dnata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group