Group Manager - ERP COE Customer Services

Job Description:

Airbus is looking for a Group Manager – ERP Customer Services  to join the Bangalore, India location.

Group Manager-Customer Services is part of the Information Management (IM) function and is responsible for the day to day management of Customer Services team (part of ERP & Operation Solutions), which is located within IM Global In-house Centre (GIC). Success of this position will require strong international collaboration with global Airbus teams.

As a Group Manager, you are responsible for developing and maintaining applications across different Product service lines such as  Logistics, Sales and distribution , Warehouse management using ERP(SAP) and Non ERP platforms with high level technologies and functional architecture.It is expected that you are passionate about delivery and service excellence, with a strong understanding and respect for Airbus values. You will establish team goals by fully understanding the business strategy and considering the organizational priorities, identify and evaluate business & technical trends and choose a course of action to achieve the same. You will accomplish the team results/performance by communicating job expectations, planning, monitoring coaching and leading the team in the right direction.

Primary responsibilities 

• Manage and lead the Operation Solutions team within the respect of Airbus values

• Design and Develop  solution for IM Operations in Airbus Commercial division using Functionalities of ERP 

• To work with different business on operations to define solutions having expertise on SAP Functionalities such as MM, WM,EWM,SD

• Work closely with SAP on enhancing the existing solutions and preparing a roadmap with the new products and technologies such as, IBP, S4Hana ..

• Work closely with various Product Service leaders across Airbus Domains to optimize the tools and processes to bring standard and sustainable tools

• Enable team to drive simplification and optimization of daily activities and tools being used across domain

• Support team in building the roadmap on plan for future applications 

• Lead the team using a performance management and development process with the right training program.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action when it’s required.

• Coach, mentor, provide oversight and direction to the team accordance with the organization&39;s policies and procedures

• Develop the team to take the delegation and empower them to take responsibility for their jobs and goals

• Consciously create a workplace culture that is consistent with the overall organization&39;s goal and objectives

• Manage work timing schedules, job rotation and vacations of the team

• Maintain transparent and appropriate communication with the team

• Responsible to take business decisions in accordance with organization policies and procedures

• Responsible for overall budget management

• Promote a high quality of end-user experience by considering last SAP technologies to implement to answering the business needs

• Work closely with the ERP business teams to ensure the projects meet business needs, on time, on cost and on quality

• Take the accountability of developing and maintaining a detailed project follow-up &  ensure that deliverables are in line with the timeline. Manage accordingly risks through mitigation planning 

• Ability to provide solutions, determine overall management direction and provide recommendations for complex issues

• Managing coordination of the teams and working groups engaged globally in the different projects

• Manage global communications and alignment with all stakeholders 

• Liaises with, and updates progress to, senior management 

• Overall Cost /budget Estimation and control by managing all aspects

• Conduct the performance evaluation of the team

• Help the team identify their appropriate career path  & develop competencies of the Team and prepare for future competencies 

• Continuously look new opportunities within the frame of Global In-house Centre Technology Services Solutions

Qualification & Experience

Graduate/Post Graduate with 12&43; years of experience in ERP domain. Experience in delivering SAP applications/projects with following criteria: 

Expert level:

• Leadership skills & Project Management

• Business / affairs Management

• Project Management

• Service Delivery Management

• Ability to engage and motivate people

• Experience in building new teams

• Defining technology roadmaps 

• Agile Safe Methodologies

Intermediate level:

• SAP MM, EWM/SD or SAP Development

• Understanding of at least one SAP module process, preferably production or manufacturing

• Ability to shift between domains and multi-skills experience is highly desirable.

• Professional Networking skills. 

• Agile/ SAFe principle and Service Management best practices 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.