Ever wonder who is behind the scenes of the technology that enhances the travel experience of our customers?
The Revenue Platforms team within Delta IT supports technology solutions for a variety of Deltas flight products and services. Specifically, the team focuses on commercial transactions across channels including the Delta.com, Fly Delta App, searching and shopping for flights, and additional customer centric features such as selecting WiFi, upgraded seats, and more.
Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.
Delta employees are problem solvers, doers, innovators.
We are proactive.
We are collaborative.
We deliver impact to our customers.
Join us on our transformation journey in becoming a world-class IT organization at the worlds best airline!
The IT Manager, Revenue Platforms is responsible for managing a team that supports all commercial transactions while driving strategic initiatives. The ideal candidate will have a strong technical background and ability to drive a software engineering team to deliver projects to production. The manager deeply understands skills of a team of developers and software engineers as well as the challenges the team may encounter. This individual will also lead the team as they innovate through technical solutions.
Responsibilities include but not limited to:
- Manages the team members’ development, expectations, performance, while providing oversight and guidance on IT standards
- Manages the learning and improvement journey of the team, assists with dependencies and roadblocks, and ensures and supports teams delivery.
- Adjusts the team processes, listening to feedback and guiding the team through the changes.
- Owns the production operation and monitoring of the system and is aware of its service level agreements.
- Gives teams the autonomy to make decisions - based on their level of expertise and knowledge.
- Builds a strong team culture that aligns with Delta’s core values.
- Promotes accountability and operational excellence within teams.
- Contribute to Delta ecosystem and expand knowledge beyond squads, contributing to communities, participate in strategic initiatives.